I was completely satisfied with Ronald.
I am disappointed that my car returned to me scratched ????????
6/7/2021
Jehnsen, Brian. VERIFIED CUSTOMER
I will fill out the survey. He did an excellent job.
6/6/2021
Rodrick P. VERIFIED CUSTOMER
Good customer service
6/6/2021
John B. VERIFIED CUSTOMER
This is my fifth vehicle I have bought at Carson Toyota, I am completely satisfied with the service I receive each time. I strongly recommend Carson Toyota to any person looking to purchase, lease or service a vehicle.
6/6/2021
Stephanie G. VERIFIED CUSTOMER
Juan was very helpful and showed excellent customer service. Thank you Juan!
6/5/2021
Scott B. VERIFIED CUSTOMER
My first service appointment. I was told it would be 60 minutes when I scheduled the appointment. When I checked in, the paperwork said 75 minutes. The actual service took 120 minutes. That required me to move and cancel work appointments. That is not what I’ve experienced elsewhere and I would expect better.
6/5/2021
Nancy P. VERIFIED CUSTOMER
No long waiting time when I first arrived. Courteous service.
6/5/2021
Aimee D. VERIFIED CUSTOMER
It took over 25 minutes for me to get checked in; the most I’ve ever waited at Carson Toyota is 5 or 10 minutes. That was the start of my visit. Then I was told that my vehicle would be ready between 8:45 and 9:15. At 9:10, I texted my service advisor via the text feature that was sent to me, to ask for an update and he never replied. At 9:20, I went to the cashier to get an update. She said my car was ready. The time on my completion paperwork was 8:57am. I did not get my text update saying that my car was ready until 10:22, an hour after I had picked up my car and was already home. My service advisor Steve never reached out to me personally, other than when he talked to me at check-in. This is the first time in 8 years of coming to Carson Toyota that I have had such a horrible customer service experience.
6/5/2021
Omar G. VERIFIED CUSTOMER
Yes
6/4/2021
Marcos S. VERIFIED CUSTOMER
Very happy and fast thanks
6/4/2021
Willie C. VERIFIED CUSTOMER
Excellent
6/4/2021
Karen W. VERIFIED CUSTOMER
Adriana was great. I love your service dept
6/4/2021
Gloria F. VERIFIED CUSTOMER
Zelke was great and the young ladies at the cashier station were so nice as well. One of them even helped me with the WiFi. BUT THE RECEPTIONIST WAS SO RUDE AND HAD THE NASTIEST ATTITUDE.
6/4/2021
Renato G. VERIFIED CUSTOMER
Very professional and straight to the point
6/4/2021
Elda E. VERIFIED CUSTOMER
All I can say is excellent job Adriana, as always.
6/4/2021
Raul B. VERIFIED CUSTOMER
Ok
6/4/2021
Daniel B. VERIFIED CUSTOMER
Very good service no complaints
6/3/2021
George A. VERIFIED CUSTOMER
Jonathan such a great guy.take care of everything I need,so respectful
6/3/2021
Mark K. VERIFIED CUSTOMER
She was able to assess situation. She quoted price for repairs & the time to complete job. Very satisfied with results. Sincerly, Mark K
6/3/2021
Carolina L. VERIFIED CUSTOMER
By far the best service I’ve received to date. Thank you, Juan!