Service was fast enough, the place is clean. Luis informed me of things that needed to be done.
3/13/2020
Shana E. VERIFIED CUSTOMER
They did a great job and in a timely manner.
3/11/2020
Karina P. VERIFIED CUSTOMER
I took my car that I had recently purchased only 2 weeks ago for an oil change and had an oil spill as soon as I got home. I did not appreciate the fact that I had to go back to pick up my car because of something they failed to check . It was an inconvenience for me. When I picked up the car all I was told was that the gasket was pinched. I was very disappointed and am not sure if I'd even come in for an oil change again. I was very upset that I was not able to really get an explanation. And in my paperwork it stated that the seal was defective. When I was told otherwise.
3/11/2020
Edgardo G. VERIFIED CUSTOMER
Good and tamely service
3/8/2020
Monica G. VERIFIED CUSTOMER
Luis was very professional, he greeted me with a smile and ask How May I help you. I am very pleased with the service that was provided to me today.
3/8/2020
Robert W. VERIFIED CUSTOMER
My experience was quick, friendly and at a decent price.
3/6/2020
Leticia R. VERIFIED CUSTOMER
Alfred was welcoming and pleasant during my visit.
3/5/2020
Nancy P. VERIFIED CUSTOMER
Please acknowledge Alfred Topete for providing exceptional customer service today. He was professional and courteous to us. Thank you,Nancy and Jim Preston.
3/4/2020
Illene M. VERIFIED CUSTOMER
Problem corrected.
3/2/2020
David G. VERIFIED CUSTOMER
Alfred took the time to ask questions and provide answers. I truly felt that he was sincerely interested in providing the best customer service.
3/1/2020
Dominic R. VERIFIED CUSTOMER
Good service and friendly front desk
2/29/2020
Dora C. VERIFIED CUSTOMER
Thank you Alfred
2/28/2020
Joe F. VERIFIED CUSTOMER
I’ve always liked the service for my cars I’ve been dealing with acro for the last 18 years, It just surprises me it took over a half hour for them to take my car to the back to service it when I was the only in the waiting room. But don’t get me wrong I will still continue having you guys service my vehicle thank you
2/28/2020
Christopher M. VERIFIED CUSTOMER
Acura takes care of your car's needs and helps weigh out the best options for you the customer and your car. Thank You for your services.
2/28/2020
Harry T. VERIFIED CUSTOMER
It took one and a 1/2 hour to get an oil change that's all my complaints other than that the survey was good
2/27/2020
Wendy O. VERIFIED CUSTOMER
Bakersfield Acura staff are always professional, honest, and friendly. A welcome environment.
2/27/2020
Arthur M. VERIFIED CUSTOMER
My wedding ring, a brand new electricians tool, a change can, and a small hat clip on light we’re stolen out of my truck during its service visit. Not happy at all that I can’t trust the very place I bought my truck from to even service it.
It either happened by the detail people after the service, or during the service. Either way I just lost 400$ thinking I could trust Acura with my truck.
2/27/2020
Donna L. VERIFIED CUSTOMER
After my last service, which I was completely dissatisfied, this time was very good. Luis Cantu made my experience pain free. He handled everything and made sure I was aware, at all times, what was going on. He explained everything and took that extra step to insure I understood what was going on and repaired. I would highly recommend Luis Cantu with all my auto needs. Thank you.
2/27/2020
Joe E. VERIFIED CUSTOMER
She was very happy overall with the service thank you