Courteous, professional, expertise expressed in each step. Thank you.
12/14/2019
Deva M. VERIFIED CUSTOMER
Jeffrey Coward was my service advisor, he did an Excellent job in assisting me to get my car serviced as always. I will be bringing my car to only Nissan of Tustin as long as Jeffrey Coward is my service advisor. Thank you Jeff.
12/13/2019
Eugenie E. VERIFIED CUSTOMER
Jeff totally came to my rescue on Wednesday - came in with a shattered window with seconds of walking in he had the window ordered so we could have it for Thursday. Thank you for the great service Jeff.
12/13/2019
David M. VERIFIED CUSTOMER
Again, I am very appreciative of the service provided by Jeff. He was able to get me in when my car needed attention for a starting problem. Even though it was late, my car was able to be looked at to make sure it was not serious. Thank you.
12/13/2019
Hideki S. VERIFIED CUSTOMER
I ordered tire rotation, but tire pressure varied of all.
12/10/2019
Laura B. VERIFIED CUSTOMER
Jeff was pleasant and kind for a guy who had to give me bad news about my car
I appreciated his advice and his helpfulness.
Laura B
12/10/2019
Monique C. VERIFIED CUSTOMER
Thank you
12/10/2019
Marco R. VERIFIED CUSTOMER
Unfortunately Nissan charged for
rotation of my tires but they don’t
do it, of course I let know them, I used
Nissan service for many years, but now
take more time I was there for 3 hours
Just for change oil and some inspections
of routine next time I will think before go thanks
12/8/2019
Antonio L. VERIFIED CUSTOMER
Thank you for the help I had an excellent service
12/8/2019
Courtney W. VERIFIED CUSTOMER
I’ve had so many problems at this Nissan location, but every time I work with Jeffery Coward, things are done right and with care. Thank you Jeff for great, consistent service!
12/8/2019
Laura B. VERIFIED CUSTOMER
None
12/8/2019
Massoud E. VERIFIED CUSTOMER
Carl is an excellent employee and he provides number one customer service.
12/7/2019
Cynthia J. VERIFIED CUSTOMER
Thank you for taking great care of my car!
Happy Holidays ????
12/7/2019
Phillip S. VERIFIED CUSTOMER
Jeff was great as usual, took care of failed battery without requesting
12/7/2019
Deryk R. VERIFIED CUSTOMER
Jeff provided a great experience. The service was done quickly and to the usual high standards. I always appreciate the friendly, no hassle service I receive from Tustin Nissan Service Department.
12/7/2019
Lane M. VERIFIED CUSTOMER
Started when Costa Mesa told me nothing was wrong with my battery even after I asked them to check it explicitly. I got stuck in an ice cold parking lot in leggings and a light jacket at 10pm at night so I was already frustrated. Communication was minimal at best from Tustin. Called at 7:30am didn’t get a status check on the car until after 3pm. I had called at noon to ask about status was told technician was on lunch. Called back at 1:30 and 2:30 and was told the same thing. Got the call at 3pm and was told it wouldn’t be ready until 12pm the next day and I could come get a loaner vehicle. I didn’t receive a status at all the next day until the car was ready at 5:15. Was not able to leave work immediately to make it in time to pick up that evening. Had to pick up early next morning. It took an hour to pick up my vehicle. Service again lacking.
12/7/2019
Rachel S. VERIFIED CUSTOMER
Carl was great! I love taking my car into Nissan at TUSTIN. Everyone is always so helpful and fair! Thanks again!