The right side tires were not rotated but the left were. I wasn’t informed of this. I found out when I checked my vehicle at home. I spoke with the Service Manager and I brought my car back in the next day to have the tires properly rotated.
Proper communication from the Tech to the Advisor and from the Advisor to the Customer would have prevented this issue.
It’s a bit of a hassle...but not the end of the world for me.
3/17/2022
Portia K. VERIFIED CUSTOMER
Michael Knox provided excellent customer service from the time I pulled my vehicle in the service bay to be serviced, until the time my service was completed. He kept me informed every step of the way. Impeccable Service.
3/17/2022
ANNETTE B. VERIFIED CUSTOMER
Service was fast & the associate was very nice, I will be coming back. Thanks
3/17/2022
STARLETTE F. VERIFIED CUSTOMER
Great experience. Everything just flowed seamlessly. I had issues with my vehicle and able to bring in the same day. Communication was on point. I explained needed transportation while vehicle being repaired. I was given a rental vehicle so no inconvenience of not having transportation. Priority Honda came through and delivered outstanding service! Thanks Jim.
3/17/2022
Linda C. VERIFIED CUSTOMER
I had an oil change and a 4 point maintenance assessment. There was a hole in a hose that was easily visible. No recommendation was made to repair it.
3/17/2022
MICHAEL R. VERIFIED CUSTOMER
Michael Anderson was awesome, he was very precise on the service needed for my vehicle.
Great asset to Hampton Prority.
3/16/2022
Deborah B. VERIFIED CUSTOMER
They were professional and serviced me as soon as I arrived
3/16/2022
Rand B. VERIFIED CUSTOMER
On my second visit, they resolved my problem.
3/15/2022
Theresa S. VERIFIED CUSTOMER
James apologized for not listening previously regarding my request to rotate my tires. His apology and ownership of his error was huge for me. Thank you!
3/15/2022
RICHARD A. VERIFIED CUSTOMER
Everything was great. Wonderful experience overall
3/15/2022
ZBIGNIEW M. VERIFIED CUSTOMER
Quick service and courteous personnel
3/15/2022
Nicole W. VERIFIED CUSTOMER
Thanks again for the service!
3/15/2022
Vincent C. VERIFIED CUSTOMER
Mr. Anderson was very professional and honest, and took time to explain details about the alignment machine and what the results were for our car. In the future I would be confident to go to him for advice.
The work was done quickly and I felt valued add a customer.
Thank you, Mr. Anderson.
3/15/2022
John S. VERIFIED CUSTOMER
You need a “living on a fixed income” discount for loyal customers who have retired. I’ve been a loyal customer of (Williams Honda, Peninsula Honda, and now Priority Honda) since 1980. All these Hampton dealerships have come and gone in that time. Your “priorities for life” incentives are nice, but I’m still shocked when I end up with $500 bill when I come in for a “free” state inspection and engine oil & filter service.
3/15/2022
HOLLY M. VERIFIED CUSTOMER
Good job as always
3/15/2022
Crystal R. VERIFIED CUSTOMER
The team was very friendly. I only wish someone would have checked on me after a hour passed to let me know that all was well. I waited a total of 2 hours with no one letting me know how it was going. I’m fact, I was the last customer to leave.
3/15/2022
JERRY G. VERIFIED CUSTOMER
Mr. Comey ia an asset to your company.
3/15/2022
IDA J. VERIFIED CUSTOMER
Very courteous and answered all of my questions. Excellent Customer Service.
He has assisted me previously and I recieved the same outstanding service.
Thank You, Jim