Priority Honda Hampton Auto Repair Service Center

The service was fast and Michael the service writer was great as he explained everything tome.

Great customer service

Very friendly and helpful.

Thanks

Great service, as always.????

Mike is always awesome very good at his job very respectful I enjoy coming

Adam was amazing!

Very professional. Everyone seems too know their business and will give good advice when questions are asked.

Extremely professional. Even though I could tell he was rushed and things were moving quickly, I watched him with the lady before me. He was Extremely patient and courteous. Everyone kind of seemed a bit overwhelmed but he paced himself. I appreciated that interaction today.

Excellent, prompt,

Very informative, polite, and respectful

She was great snd very professional

He spelled like smoke. Very nice though

Jim gave great customer service and got me out quickly. Thank you Jim and Honda team!

I will not be coming back. I've sold and bought cars exclusively from Priority for about 10 years now. I've had them serviced there (frequently) because I couldn't afford to be without a car. The service was always prompt, courteous, and really top notch. Recently, that service has gone down hill. Today was the final straw. Today my car was in for some minor repairs, and my requested time back was noon. They called me just before 9 to discuss them. I was unable to call back until 10 to authorize the repairs (if my hour delayed them an hour, completely understandable, that would have been on me). However, around 12:30, I began to get nervous as my children get out of school at 2:30 and I wanted to make sure to have enough time to get my car back to pick them up. So, I called you, and was told "oh yea, your car's done, come get it whenever". I asked that they send a shuttle for me, and they said he's out picking up customers and they'd tell him to come get me. Okay, perfect. I was a little bit upset no one called me to tell me my car was complete, I could have already picked it up perhaps, but no big deal. Around 1:30, I still hadn't heard from the shuttle and called back, I was told he'd be there any minute. I started to get nervous given the timeline, and ordered an Uber. Right before the Uber gets here, the shuttle calls me (at this point it's almost 2:30 and I've had to make other arrangements for my children which caused my wife to miss some hours at work ($$$). I canceled my Uber (which cost me $20 since he was essentially here), and walk outside. Low and behold, no shuttle. I call back and he tells me he's simply at 922 (I'm 927). He wasn't. He wasn't even on my street. He gets there a few minutes later and takes me to Priority. Upon arriving, I ask Donna for the service records for both of my vehicles as this was the last time I'd be getting service there. She seemed mostly uninterested and simply asked if it was due to the shuttle. I said "yes". She told me she was pretty sure he was at lunch when I called at 12:30. I told her that I have no issues with lunch breaks, or simply him not being available. What I DID have an issue with is the lack of communication. If at any point someone had called me, I could have made alternative arrangements, but by 1:30-2, I couldn't. I am so disappointed, I loved this place, but my day was so disrupted and in ways that could have been avoided, I just can't bring myself to give Priority any more of my money.

Donna was very attentive and responsive. I didn't wait longer than I had to.

Thank you!

All is well

Customer service was great as always but the problem didn’t go away. Gonna give it a few days to see if it goes away then if not, take it back for further investigating.

Why wouldn't it recommended oil use for 5W20?