Camelback Hyundai Kia Auto Repair Service

First off my truck runs on full synthetic and they decided to put regular oil in there thanks for that..? And also your finance guy RUBEN LIED to me when he sold me the truck sold me a package for 2-3k more and told me to my face that it included oil changes and it does pretty **** pissed about that

Squeezed me in when I couldn’t wait a week for an appointment

He was kind and patient. Direct and professional.

Awesome service

Richard Williams helped me with my car ..it was stalling on me on my way to work I just called same day I dropped it if I knew it could take time to look at it they had a long line..but the next day it was done..and appreciate them all the time have been with them for 7 years and have gotten 7 cars from them I always will be doing service with them.

Richard is a great asset to the company and delivers excellent service.

Jeff was great to work with.

Jeff was attentive and quick to get my car out of the door. Went over all options I had, and listened to my concerns. Will definitely keep coming back to Jeff for future maintenance work.

Rick , had me in and out. In no time. Excellent.

This dealership is d*** lucky to have Jeff. My god you guys better hold tight. I don’t care if my car turns into a dust pile if it means I’m able to work with Jeff when I bring it in. Thank you Jeff for amazing, kind, great customer service!!!!!!

Paul was very friendly and helpful

Good job.

I actually didn’t receive a service on my car today. I had an appointment scheduled at 9:30am and was at the dealership at 9:15am to drop my car off. An appointment in any context is a scheduled time to receive a service, however apparently common logic does not apply at this dealership. I received a text message from Ricky at 11:09am that “my car was in good hands”. At 12:32pm I responded to see if my car was ready, as I was finishing an appointment nearby could get dropped off to retrieve my car. No response. At 1pm I called to ask for an update (note that I had to initiate contact). I was told my car wasn’t even serviced at that point in time and the estimate for pick up would be 2:30pm. Five hours to do a simple oil change?! I had no choice but to cancel the service and come retrieve my car, as I needed to pick up my young children from camp in Tempe. I truly had no choice in the matter. The customer service was absolutely horrible and I feel that I was taken advantage of because I left the dealership during my “service”. I can’t imagine you would make someone wait five hours if they stayed in the dealership to wait for their car. At a minimum, the expectation for quality customer service would be to communicate an estimated time frame for the service to show respect for the customer’s time. My car is 10+ years old and I’m due for an upgrade. The lack of customer service or respect that I received today made it clear that I should look elsewhere for purchasing my next vehicle.

I was treated great and so was my vehicle, I definitely would recommend Jeff and Camelback Hyundai to anyone!

Paul was an excellent service representative. He answered my questions and provided timely assistance.

N/A

Jeff was great

Jeff Bovee goes above and beyond EVERY time!

Jeff was amazing he was upbeat and a pleasure to work with. He explained what would be done, why it was recommended and the exact price it would cost. He didn’t try to upsell me. He did let me know what needed to be taken care of now and what would be needed in the future. He also gave me info about an upcoming tire sale and where my tire thread is currently. Overall it was a 10 out of 10 experience. My only suggestion would be to have a courtesy vehicle to drive people home or pick them up. Even if it was just for tips or something.

Your prices are much higher than other Hyundai dealers in the valley fir repairs. I keep trying to do business with your company but prices are too high. Examples: Clutch replacement $800 competitor $400 Axle boots stop high Steering Rack. $2800 competitor $2000 Your adviser Richard is awesome. The service depot does a great job communicating.