Camelback Hyundai Kia Auto Repair Service

Is my 1st service visit. Went very well. Especially like the lyft ride to work and back to the service department. Jeff was professional and thorough.

Richard Williams is always so polite and helpful

Jeff was very professional and my customer service experience overall was great!

I called early last week to schedule my appointment the svc tech, Jeff Bovee, answered. I could immediately tell by his tone, that either Jeff was having a bad day rushed or just didn’t have the kind of customer service courtesy that I am used to from your service department. I told him I was interested on coming in Friday morning for an oil change and that I also had a few other things that I needed looked at but before I could even explain any of the other things, he abruptly interrupted me and said we can discuss that when you come in but it was his tone like I said he was either having a bad day or that’s just his attitude but I didn’t like it and I was NOT looking forward to seeing him on Friday, but I know that you guys assign service tech to whoever takes the appointment, but I was dreading coming in because I figured he would be the same in person as he was over the phone. The previous svc tech I worked with a couple of times was Leo Moreno, who was very nice, professional and a great asset to your service team and I was told he moved to sales. I also worked with a very nice lady named Jessica who also moved on. I was disappointed because the turnover in your service department is high and when I find somebody I like I usually like to continue working with that individual. One of your other representatives Rick has been there for a long time, however I also find him unpleasant to work with and I know I’m not the only one that thinks that. What makes a pleasant experience for customers is a service person who has a sincerity about them that they really care about their customers and they show it by their positive attitude. I tried to explain to Jeff that the previous service tech told me to bring the air cabin filter that I purchased online and thought it would be easy for them just a pop up it in while they were changing my oil and Jeff rudely said well, most likely will charge you labor which would be about $44. He even made the most stupid comment to tell me to leave the part on my passenger side seat and maybe they will just pop it in for me while they’re changing my oil but he couldn’t guarantee that they wouldn’t charge me for it, I said that’s ridiculous that’s the reason I bought the part because I didn’t wanna pay $70 for part & labor!!! I also had a coupon for my oil change and for car wash and I asked if they vacuum the inside and he said they only do the front Driver seat as they do not have time to detail unless I wanted to pay $199. It was the said it with a total disrespectful attitude which I did not like at all.I know that for your longtime important customer such as myself, who purchased my vehicle at Hyundai Camelback I would think that I would get better service and an exceptions made considering as much money as I spent on a new car and for the services I’ve paid for. The other thing that upset me was your longtime service tech Rick, heard the whole conversation, he wasn’t busy and he could’ve totally interceded as a longtime knowledgeable employee he could offer to help the situation with the newer tech who was not being very helpful. I’m going to give this service department one more chance, I was told customers really like your service tech named Paul, so I’m going to book my appointment online with Paul next time hoping that my experience is better, hoping he is still there by then....??? If my next experience is not a good one, I will definitely be seeking another dealership to work with although it would be inconvenient because your location is closest to my work I’m willing to drive out of my way for better service......

My second time with Paul and he is always great help,. Definitely coming back in the future

Paul is the man!!! He’s always so informational (especially since I’m not good with understanding cars) and easy to understand. Very good at keeping me updated on the status of my vehicle. No offense to anyone else but I definitely would love to continue working with Paul! Thank you very much for the great service!

Love Hyundai

I appreciate your help. Thank You

I think that Jeff assessed the unfortunate time (6hours) circumstance that not having the wheel nut Lock that is necessary to change a tire. I had to let the AAA Service man go and wait for a tow truck that 4 hrs later was canc. Because there were no available tow trucks. I was told to get my own towing service at 9:30 pm. I began this ordeal at 5 pm.. I got home by Lyft at 10:30 pm and car dropped off 11:30 pm. Jeff was able to replace and install a new tire for free. He was empathetic and did whatever he could to mitigate the night before. He sent me to my doctor’s 9 am appointment by Lyft and had them bring me back to the dealership to pick up my car. He was Grrrreat. Top notch service..:) he had to pull a few strings but all ended well.

Car is running smooth again after not wanting to turn on, thanks again!

Paul was a great help got 2 things done at 1 time. He also went out his way calling and waiving the fee of the lyft. My car was done at the time he had said. His a great service sales person. Will be calling him for my next appointment for service. I give him 5 stars overall the work he did for me.

Paul was great. I appreciate his hard work and excellent customer service

Paul Steenman for President!

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Good service experience

Richard was friendly and extremely helpful in getting my vehicle repaired quickly. His professionalism is much appreciated.

I really appreciate Jeff and Karl for taking care of my car and being mindful of customer’s convenience. Jeff was attentive to the problems I was facing in the car. He also provided me a loaner vehicle which was similar to my car’s features therefore I didn’t have any issues even when my car was at the service center. Lastly, it was very thoughtful of Karl to drop of the vehicle to my office and make this servicing process very seamless for me.

The service consultant was great and knowledgeable. 10/10

Paul was awesome. Great job. No complaints.

My experience was Great! I was treated as a valued customer.