Norm Reeves Honda Vista Auto Repair Service

Cristian was great! But, there were some things that I found pretty strange about the free inspection that is offered. Because I came in and when asking for the free inspection mentioned that I was hearing a noise, I was charged a diagnostic fee. If I would not have said that there was a noise, it would have been free. I was having other work done and this was advertised as a free service. Had I known there would be a charge for the inspection, I would have gone to a cheaper mechanic to get the work done on my car. It was my first day owning the vehicle. Unless this is made “right”it will be my last visit to Norm Reeves. The “free”inspection at Norm Reeves is not free unless you walk in and don’t give any clue as to the issues your vehicle may, or may not be having. It’s not a good business practice. When I brought it up, I was told by an employee of Norm Reeves that sometimes mechanics charge for diagnosis during the free inspection and sometimes they don’t. How is that possible? I would appreciate this being addressed and made right prior to posting an accurate account of the experience I had and what I feel was a very poor experience with multiple mixups stemming from the promise of a free inspection. I’m also still waiting and unsure whether the alignment was checked on my vehicle, or not. And, if so, what the results were. I did text in a message to the number I received updates and information about the status of my vehicle. I’ll call again tomorrow to see if I can get that information.

Josue Villegas did a great job. Josue is always my go to service advisor, when I take my car to norm reeves honda.

Jesse was great.

Thanks for all your help. Vanessa did a great job. I left with a SMILE.

Professional service from Ernesto. I appreciate Ernesto's honest and courteous recommendations without being pushy .

5 star for Sal.????????

None

Had dead rodent in the car and there was not picture to help me fix the problem.

Josué is the best in there

everything very good with your service thank you

He was very helpful and very informative definitely every good honda experience only thing missing was the camera crew coming out and surprising me by paying for the service lol

Very helpful

Great

Jesse was great. Friendly and kept us updated

Excellent

Excellent service, above and beyond

Jesse was very professional got our service done promptly we are very satisfied with the service..

Sal was efficient and helpful. Very professional. Overall excellent. He is an asset to your organization. Please extend my thankfulness and gratitude to Sal! Sincerely, Beth F

Thank you for the communication. Grateful for the warranty!!

Excellent service center!