Sal did a great follow up job completing my service. He got me back on the road quickly and made the experience personable and enjoyable
3/17/2024
Dong Jun. VERIFIED CUSTOMER
Ernesto was very accommodating and understanding given that my car was a Toyota and not a Honda. He provided excellent service and was very efficient
3/17/2024
Alejandro A. VERIFIED CUSTOMER
Ernesto gave one of the best, if not the best, customer service I’ve had in years. He made sure to keep me updated on everything regarding my vehicle and gave exceptional service!
3/17/2024
Timothy E. VERIFIED CUSTOMER
Ernesto was fantastic
3/16/2024
Robbin P. VERIFIED CUSTOMER
Mr. Ernesto and Ms. Hannah was great!
3/16/2024
Rigoberto G. VERIFIED CUSTOMER
I think those mistake never need to happen but its fine we all commited mistakes so im happy with the solution.
3/16/2024
Shelly B. VERIFIED CUSTOMER
Jessica Johnson was very professional with us, going above and beyond to make sure that the 9 service jobs that needed to be completed on our 2018 Honda CRV were finished in time for our return 3500 mile trip to our home in Boston, MA. She was also instrumental in securing the Honda fuel pump recall replacement giving us the peace of mind in our cross country trip. Jessica also kept us in communication as the repairs were being completed by your very superb service technician. All in all it was a pleasure working with her and your dealership! Many more enjoyable miles in our CRV thanks to you! Best Regards, Shelli Bocian & Steve Games
3/16/2024
Chad S. VERIFIED CUSTOMER
Great job as always!
3/16/2024
John O. VERIFIED CUSTOMER
Thx
3/16/2024
Jennie A. VERIFIED CUSTOMER
Very kind and conscientious! Great experience!
3/16/2024
Rigoberto G. VERIFIED CUSTOMER
Excellent customer service and now im very satisfated with the service.
3/15/2024
Troy W. VERIFIED CUSTOMER
Sal was very personable and charismatic! Very satisfied, and much appreciated
3/15/2024
Josh S. VERIFIED CUSTOMER
Thank you Vanessa and techs
3/15/2024
Dina B. VERIFIED CUSTOMER
Thank you so much Vanessa Alvarez for helping me with my car last Monday March 11. Even though I din’t have an appointment but still you accommodated me. You were able to change my battery and help me figured it out what actually happened to my car. Again, thank you.
3/15/2024
Marcelino M. VERIFIED CUSTOMER
Ernesto was welcoming and very helpful when it came to the maintenance of my car. 10/10.
3/15/2024
Patrick O. VERIFIED CUSTOMER
Consistently very good service with a special nod to coordinator Jessica Johnson! Only minor quizzical moment on my part came when I was making my telephonic appointment for service on my 2021 CRV came when the female (NOT Jessica Johnson) taking the telephonic appointment indicated there are no military discounts offered/available. In fact, the telephonic information was incorrect. Recommend that Norm Reeves Service Manager “huddle-up” with his team to ensure consistency…. But getting back to long time (for me at least) Service Advisor, Jessica Johnson, she’s “rock steady”….Norm Reeves is fortunate to have her on the team! Service/maintenance is a critical element in the car industry. Thanks.
3/15/2024
Laura I. VERIFIED CUSTOMER
Jessica was professional, as always. It’s a pleasure doing g business was with her.
3/15/2024
David Y. VERIFIED CUSTOMER
She was great!
3/14/2024
David B. VERIFIED CUSTOMER
I had a 1:20 PM appointment for an oil change and left Honda at about 3:15. That is way too long to have to wait for an oil change.
3/14/2024
David S. VERIFIED CUSTOMER
The "jutter" problem with my Ridgeline is the kind of malady that owners fear because it is subtle, sporadic, hard for a driver intimate with his machine to describe but nonetheless real. I gave it a 50/50 chance the Service Dept. would call and say, "We couldn't duplicate the problem you describe" but that's not what happened and I am very grateful because the jutter problem was driving me a little mad. In addition to a very favorable outcome for my truck, a line from "Lincoln" can be used regarding working with Ernesto Arellano, "What a joy to be comprehended". He knows his business and I know the symptoms of my truck's problem. The result was most favorable. Thank you, Mr. Arellano and Honda.