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Real Reviews from VERIFIED CUSTOMERS
James D. VERIFIED CUSTOMER
Rachel did a great job explaining my options and was professional. Plus you guys stayed late to make sure my vehicle was fixed as it was a safety concern. Thanks!
3/31/2020
Eloy H. VERIFIED CUSTOMER
Amazing customer service! Like always!!
3/31/2020
Paulette R. VERIFIED CUSTOMER
She was and always has been awesome. My daughter and myself always ask for her. She is very friendly and professional. Love love love her.
3/27/2020
Lee S. VERIFIED CUSTOMER
She went out of her way to ensure my services were part of my contract and scheduled body work quickly
3/23/2020
Gary T. VERIFIED CUSTOMER
Satisfied with Rachel’s work with me. The only thing I’m always surprised about is the cost of service at dealerships. Seems to be high to me. Tyler isn’t alone this regard ... that’s my experience at all dealerships.
3/23/2020
Cindy W. VERIFIED CUSTOMER
Rachael was excellent, as usual.
3/20/2020
John F. VERIFIED CUSTOMER
Helpful, friendly, and kind. Rachel was great to work with.
3/19/2020
Mark C. VERIFIED CUSTOMER
Carla and all of the rest of the crew treated me very well
3/19/2020
Joseph M. VERIFIED CUSTOMER
Nice job
3/17/2020
Sean S. VERIFIED CUSTOMER
I was very impressed by the knowledge of all the service team and willingness to help me out and make me feel like I was the only one there.
3/16/2020
Michael S. VERIFIED CUSTOMER
Hi there. She listened to my concerns and she worked hard to get answers for me. Go girl!!!
3/16/2020
Brandi E. VERIFIED CUSTOMER
Rachel is amazing she is always very helpful and knowledgeable. She always makes my day better and walks me through the process.
3/16/2020
Mark C. VERIFIED CUSTOMER
Carla, as always, not only helped in having my problem diagnosed, but also had the tech workers both do an unaddressed recall repair and set out a comprehensive repair plan for other issues.
3/13/2020
Melanee M. VERIFIED CUSTOMER
You told my husband that the tires should be rotated next oil change. They were rotated at my last oil change. Please note this.
3/12/2020

Tyler Honda Auto Repair Service Replied:

“Melanee, Your tires should be rotated every oil change to ensure they will wear evenly. Tires are a costly investment and rotating them is a simple repair to protect that.”

Jesse W. VERIFIED CUSTOMER
Always perfect!!
3/11/2020
Ballard;Perry (. VERIFIED CUSTOMER
Got an appointment same day, got in and out in less than 30 minutes and the charge seemed fair. Can’t ask for much more than that.
3/11/2020
Michael V. VERIFIED CUSTOMER
Tyler Honda was polite, prompt and friendly. Thank you very much.
3/11/2020
Jeffrey . VERIFIED CUSTOMER
Thanks
3/7/2020
Jena C. VERIFIED CUSTOMER
I understand that an oil change entails more than “just an oil change”, with a multi-point inspection, but it always takes exceptionally long. I made it out in about an hour and a half this time, but with limited hours availability only during working hours, that’s a large amount of time. My Grand Rapids Tyler dealer didn’t excellent turnaround and service care in much less time. Those with the same service were leaving before me. Also, I use synthetic, and received synthetic blend instead. It’s going to be difficult to convince myself to sit for another extended length of time to have it corrected if I choose to. Service staff (Carla) is alright. I helped her to find my purchase date on my invoice to look into when my free oil changes expire, which then prompted her to check the computer at least, so I could write the information down for myself.
3/7/2020

Tyler Honda Auto Repair Service Replied:

“Jena, An hour and half wait time for an oil change is excessive, however we are a Honda repair facility and we don't always have the parts on hand for others makes and models such as your ford explorer. even though its just an oil change, we sill need the correct oil, filter and drain plug gasket.”

Marlene B. VERIFIED CUSTOMER
I was totally satisfied with the service I was given.
3/7/2020