Happy w my service and experience w Luis, no complaints
5/14/2025
Marwa A. VERIFIED CUSTOMER
easy and quick!
5/14/2025
Megan S. VERIFIED CUSTOMER
Money was stolen out of my vehicle from a closed compartment when it was serviced on 5/13/25. I have been taking my vehicle to Norm Reeves for many many years and continued to do so because it appeared to be a reputable service department with honest and trustworthy representatives and technicians. It’s very unfortunate that you could lose a customer over employees or technicians who cannot be trusted to service your car without going through your belongings. Very disappointing.
5/14/2025
Nancy B. VERIFIED CUSTOMER
Arbenz has been my service advisor since I bought my car in 2019. He is the best!
5/14/2025
Garry H. VERIFIED CUSTOMER
Good service!
5/14/2025
Royce D. VERIFIED CUSTOMER
He was excellent!!!
5/14/2025
Jinning N. VERIFIED CUSTOMER
Arbenz is exceptional in helping me resolve the car problem. I'm happy with his service and appreciate his understanding on what I'm going through with the stress of having car problems.
Thank you, Arbenz!
Jinning
5/14/2025
Antony V. VERIFIED CUSTOMER
Michael was very professional and transparent in his communications. He recommended the appropriate services without being too assertive. He was courteous and I would certainly work with him as my services sales rep next time!
5/14/2025
Alberto D. VERIFIED CUSTOMER
Excellent Job. He knows what he’s doing.
Highly Recommended.
5/14/2025
Miguel R. VERIFIED CUSTOMER
Thank you !
5/14/2025
Karen C. VERIFIED CUSTOMER
You are very fortunate with ability to retain outstanding employees. Brandon takes care of everything efficiently-
5/14/2025
Jose H. VERIFIED CUSTOMER
I can without a doubt say that I am completely satisfied with the customer service and repairs my vehicle received. Luis Prado was extremely professional and helpful. First time at Norm Reeves Honda at Irvine and I will say that it's the best service I've received than at any other dealer.
5/14/2025
Christine Diane. VERIFIED CUSTOMER
Very good service
5/14/2025
John M. VERIFIED CUSTOMER
Felt lucky to get all the work done on short notice. I hear A/C condensers are hard to com by.
5/14/2025
Gayle M. VERIFIED CUSTOMER
Thank you!
5/14/2025
Elena T. VERIFIED CUSTOMER
Excellent service. Thank you very much
5/13/2025
Lisa I. VERIFIED CUSTOMER
Amery was great to work with. Super knowledgeable, personable, and he didn't pressure us into adding on services but made recommendations and explained why he was recommending them. He also kept us updated on the status of our vehicle and worked with us to get an unanticipated issue with our car addressed during our appointment. Very happy with my experience. Thank you so much!
5/13/2025
Sam Daniel. VERIFIED CUSTOMER
Gerardo was really accommodating when I went for my appointment. Very easy to deal and communicate with. Top notch I would say