Thank you so much for your help, I highly I appreciate it
10/12/2022
Pablo S. VERIFIED CUSTOMER
El muchacho q me ayudo muy amable.
10/12/2022
Tom K. VERIFIED CUSTOMER
Overall satisfied with the level of service. However, I was really disappointed with the transmission oil change quote of $550. This was offered after my service rep recommended a transmission oil change at 30,000 miles. I later looked at my owners manual and the factory recommends the first oil change at 60k and 30k thereafter. My car had 43K miles on it so a needless oil change in my opinion. The quoted $550 for this transmission oil change which is outrageous. It requires tire removal, removal of three bolts and four quarts of oil. I called Norm Reeves Honda, gave them my VIN # and was quoted $229 for the exact same transmission fluid drain and replace service. Matt brought the price down to $340 but still ended up paying a premium of $110. This isn't the customer experience I was expecting. Don't get me wrong, Matt was courteous but the apparent pricing leaves one to feel gouged.
10/11/2022
Sharon G. VERIFIED CUSTOMER
No call is necessary. My comments are directed to all Mike Wilson Honda service centers. Service has really gone down hill. It is no longer about quality, it's about how many cars can get in and pushed out the door.
My vehicle was released at no charge, for the 2nd time, because the technician couldn't find the problem. I was told there was nothing that could be done for the parasitic drain. So, I am forced to take my vehicle elsewhere for service. I called a mechanic that specializes in electrical issues and he explained how he was going to fix it and sent me a video to view his procedure. Come on guys!! You can do better. So much for "Helpful Honda." Time to read your mission statement! Laziness and lack of quality are a choice.
Once the vehicle is fixed I will be seeking reimbursement from Honda.
10/11/2022
Odilia R. VERIFIED CUSTOMER
Very good service very satisfied thanks
10/11/2022
George H. VERIFIED CUSTOMER
Courtesy Car Wash would be nice
10/11/2022
**** H. VERIFIED CUSTOMER
Hector is great!
10/11/2022
Manuel C. VERIFIED CUSTOMER
VERY GÒOD SERVICE!
10/11/2022
Jasmine M. VERIFIED CUSTOMER
Jeffrey was a bit rude when I asked him for oil change coupon offers.
And also the oil change took so long I will no longer go get my oil change. I am also upset about the price it always changes and never the same price.
10/11/2022
Rickye L. VERIFIED CUSTOMER
Oscar was great. The gentlemen who great you were great!
10/11/2022
Ivy L. VERIFIED CUSTOMER
he was amazing!
10/11/2022
Brahmaji M. VERIFIED CUSTOMER
Excellent communication
10/11/2022
Maria C. VERIFIED CUSTOMER
My car’s service was a better experience than I had the last maintenance done.
10/11/2022
Gaye H. VERIFIED CUSTOMER
Yes Oscar was very professional and courteous.
10/11/2022
Edwin A. VERIFIED CUSTOMER
Great service!
10/10/2022
Edgar G. VERIFIED CUSTOMER
Thank you for the service.
My car looks like new.
10/9/2022
Omar C. VERIFIED CUSTOMER
I take my car today to fix the pressure tired and they told me to change the tire so they changed and that took about 31/2 hours. As soon as I got the car back the dashboard pop out the “low tired pressure” sensor
10/9/2022
Pedro O. VERIFIED CUSTOMER
I was completely satisfied with my experience and Adrian M was extremely helpful with the questions I had with my vehicle.