He was very attentive and helped me find the best possible solution to my cars problem. He reached out to me to make sure I was okay with everything that my car needed and further action needed.
2/22/2025
Mike G. VERIFIED CUSTOMER
Michael Miranda was super
2/22/2025
Veerabhadrarao K. VERIFIED CUSTOMER
Job well done
2/22/2025
Jeanette S. VERIFIED CUSTOMER
Matthew was very quick and attentive to the customers. I had been waiting and he came to get me to start the process of helping me get my car serviced started. He had very good customer service.
2/22/2025
Coryna P. VERIFIED CUSTOMER
The best service!
2/22/2025
Maurizio D. VERIFIED CUSTOMER
The service was quick—faster than anticipated.
However, communication left much to be desired. I ended up waiting for two hours after making three phone calls, during which I was told a driver would pick me up as my car was ready and that I’d receive an ETA. That never happened. Instead, at the end (kindly) I was eventually sent an Uber, and nearly four hours after dropping my car off at the dealer, I finally returned home with it.
Four hours for a routine B1 maintenance is far too long.
Additionally, when I arrived, the Honda shuttle was there empty in the parking lot, and later I received a call from the driver saying they were at my place.
While I appreciated the courtesy, improving communication with clients would greatly enhance the service.
2/22/2025
Alejandro C. VERIFIED CUSTOMER
Oscar is great. He’s very easy to work with and ensures your vehicle is 100%. He’s very punctual and you can see he takes pride in ensuring his customer’s satisfaction
2/22/2025
Kristin V. VERIFIED CUSTOMER
The car service is excellent but the technician moved car seat to "LOW RIDER" position and they always turn my lights switch away from auto
2/21/2025
Mary I. VERIFIED CUSTOMER
Kenya Adame was very nice. We told her the issues we had with the car and the regular maintenance it needed. We left feeling safe especially with the lightbulbs from the headlights being replace, I’m able to drive safely and at night now. Thank you Kenya and everyone at Freeway Honda.
2/21/2025
James H. VERIFIED CUSTOMER
Faster than expected.
2/21/2025
Wendy B. VERIFIED CUSTOMER
Great service!
2/21/2025
Pamela B. VERIFIED CUSTOMER
I am always happy with my service Saib gets my vehicle fixed and explained every detail about my concerns what was needed and very courteous. I will continue to have my vehicle serviced at Freeway Honda . It's always a pleasure.
2/21/2025
Michael M. VERIFIED CUSTOMER
Adviser Adema was professional, smart, and mostly the scheduled service was fast and to the point.
2/21/2025
Francisco P. VERIFIED CUSTOMER
Great service as always see you soon….
2/21/2025
Joe F. VERIFIED CUSTOMER
Oscar is very competent Jamie is the best manager ever
2/20/2025
John H. VERIFIED CUSTOMER
Service was good. But the up-selling is unprofessional. Telling me the brake fluid was dirty based on your service note and not on observation is sick (somebody else changed it at half the price twice months ago. ). I will have the other ‘recommendation’ validated
2/20/2025
Beth H. VERIFIED CUSTOMER
Thanks once again to Oscar for being available and addressing questions and concerns. I appreciate the steady reliable service and support.
2/20/2025
Gloriana P. VERIFIED CUSTOMER
Matthew was very easy to talk to. He is a very courteous person. He explained what my car needed done. I asked him also what was going on with the recall on the car. He told me what I wanted to know. I will continue to go out of my way to have my car serviced at this location. One of my other Honda’s was being serviced at Santa Margarita Honda at the end the service writer was so rude. I found an independent car repair and went there for years. So I know there are alternatives. So great service so far.
2/20/2025
Shealy B. VERIFIED CUSTOMER
I appreciate the great service and communication. Thank you for your flexibility with appointment scheduling. My CRV feels like it is running smoother. Thanks! :)