I called freeway Honda prior to coming in to replace a purge valve. Oscar told me cost would be 190 diagnostic and 245 to replace the purge valve. Our final cost after work was completed was 501. I called Oscar back the following day after talking to my Honda dealership at home which is in Michigan city Indiana, to find out cost & labor to replace the purge valve. We bought it new there at bosak Honda and they have taken great care of us. Dana, the service tech told me 125 for diagnostic and 30 minutes to replace the part . The part was under 60$. I told him what I was told by my hometown dealer.
Oscar told me I had agreed to the cost but it was not explained verbally or in the text quoted to me that we would be paying for additional inspections that were not required when replacing the purge valve. When I told Oscar we were being jerked around & taken advantage of he said I agreed to the price and it is their job to do all the inspections. AND HE HUNG UP ON ME. I guess when you’re out of town and use to trusting your home town dealership people, you can’t always think that even though it’s a dealership. Absolutely no way I could recommend this place
2/19/2025
Constantin C. VERIFIED CUSTOMER
A+experience.
2/19/2025
Jason G. VERIFIED CUSTOMER
Everything was great Oscar was extremely helpful. We appreciated his help thanks again.
2/19/2025
Paul L. VERIFIED CUSTOMER
Kenya was excellent in her customer service.
2/19/2025
Margarita C. VERIFIED CUSTOMER
Muy satisfecha por la atención que seme brindó. Gracias
2/19/2025
Jose R. VERIFIED CUSTOMER
Thank you Hector Gonzales I appreciate the services
2/19/2025
Melanie M. VERIFIED CUSTOMER
Great customer service, very knowledgeable, and attentive. Appreciate all the assistance.
2/19/2025
Ismael G. VERIFIED CUSTOMER
Kenia is genial please pay more money excellent service thank you Kenia
2/19/2025
Jarel C. VERIFIED CUSTOMER
Hector number one advisor ! <3
2/18/2025
Yadhira R. VERIFIED CUSTOMER
The service was amazing like always. Thank you for the attention you give your costumers. I never leave wondering or with questions because everything is always. Your costumer service is amazing!!!
2/18/2025
Juan R. VERIFIED CUSTOMER
Thank you so much to Matthew for being the person that everyone need to spoke about our car problems. Thanks again
2/18/2025
David M. VERIFIED CUSTOMER
The maintenance experience for the car itself was good. I just wish the shuttle service provided to drop customers off was better. After waiting in the lobby, the shuttle driver told me they were not driving to my neighborhood, so I had to arrange for my own transportation back.
2/18/2025
Constantin C. VERIFIED CUSTOMER
A+experience.
2/18/2025
Chris B. VERIFIED CUSTOMER
He was personable during our brief time.
2/18/2025
Alice V. VERIFIED CUSTOMER
Check in was quick
2/18/2025
Elda Y. VERIFIED CUSTOMER
Gracias
2/18/2025
Al G. VERIFIED CUSTOMER
Finished the job quickly . Very professional . Oscar is the best
2/18/2025
Huiming L. VERIFIED CUSTOMER
The service is handled professionally with no flaws.