Norm Reeves Honda West Covina Auto Repair Service Center

Friendly and Great service

Great job

Everything was good no concern

Bringing my car in for the 4th time for the same issue. I am starting to feel like I am being taking advantage of when I’m being charged almost $4,000 in 4 months to fix an AC system that’s been giving me trouble since I bought the car. I asked my rep. To leave some specific notes and he disregarded my request. I feel these details are very important to getting my issue covered by Honda.

No comments. Joshua was great and very helpful and did a great job ensuring the car was appropriately serviced.

Juan Luna is very nice, helpful, and courteous. I appreciate his help.

No complaints. I trust coming here and maintaining my Honda with Norm Reeves Honda West Covina.I trust Trinity Guzman and I met Chris Poole today and he was great as well trying to get a cash value on my 1991 Honda Accord.

I was very happy with the service thank you Honda

Your services were Excellent

Joshua was friendly and professional. Although the wait was long, I was able to leave in a rental.

Joshua Martinez was the best loved his customer service definitely going back when my car needs more service

Juan was very friendly and helpful

The experience was wonderful, everything was clean and your associates were awesome. Thanks for taking care of our car we will be back in the future

Mr. Luna was very helpful and paid close attention to my concerns.

Excellent service!

Great service, very informative. Great personnel.

Anthony and Brandon are the best!

I’m sure my concerns were expressed to the assistant service manager. I went to the dealer back in December and Brandon was supposed to submit a claim to Honda regarding some cosmetic defects with my vehicle. Two months later I go to the dealer for an unrelated recall and ask what the outcome of the claim was... only to find out Brandon never did his job after being told what to do by the assistant manager. Today Brandon’s excuse was, “I never did it,” right in front of the assistant manager.

I was forced to either make an unsecured payment over the phone or pick up my car the next day. As I am working from home with my children and being home without a car in case of an emergency situation is a risk. I paid for an oil change that I am not sure if it was actually performed since the B1 service light was on and the dash said I had 10% oil life. However the biggest disappointment and disgust that I experienced with this services was when I was told that they test drove my car and could not replicate the on going issue with my idle engine stop feature (several occasions of the car completely turning off and has place me and others in danger when the car does not restart and rolls back or places me and my passengers dangerous traffic situation) yet the didn’t not drive my car more that 1/4 mile or less. When I picked up my car and drove a 1/2 mile away the odometer moved one only mile. Now I’m not sure if they even attempted to drive my vehicle to do their “test drive” to replicate the problem since they had to move my vehicle a few times while possibly performing a B1 service from point A to point B as I dropped my car off as a late drop off. I also verify that they have my car a B1 service. I am completely disappointed and dissatisfied with this dealerships customer service or competency. I will never return to Norm Reeves Honda. I will also share my horrible experiences to my friends and family.

Brandon was very helpful in explaining what was covered by the dent protection.