I think the setting should be put back to the odometer settings
3/6/2021
Kevin . VERIFIED CUSTOMER
Excellent customer service. I had the pleasure of working with Juan ****today. He greeted me the moment I arrived for my appointment and was super friendly and helpful and updated me the moment he had information about my car. He was really great, kudos Juan, and thanks for everything.
3/6/2021
Herman C. VERIFIED CUSTOMER
Yes
3/6/2021
Jean L. VERIFIED CUSTOMER
Sam was awesome. Prompt, professional and courteous. I will follow up my other issue, NOT related to Sam, in the survey.
3/6/2021
Saul M. VERIFIED CUSTOMER
Every step was a satisfactory service
3/6/2021
Roger G. VERIFIED CUSTOMER
Rather long wait in the non appointment line before someone approached me. But after that everything ran very well. Chris greeted me with a friendly attitude and he was on top of things.
3/6/2021
Sharon B. VERIFIED CUSTOMER
Fast service. Trinity was excellent.
3/6/2021
Leeann W. VERIFIED CUSTOMER
Excellent service
3/6/2021
Rita C. VERIFIED CUSTOMER
Anthony Sanchez delivered excellent customer service. He was friendly, accommodating,efficient and professional.
3/6/2021
Juliana H. VERIFIED CUSTOMER
I went in to get my seatbelt replaced. When I was leaving I noticed my car was scratched in the inside by where the buckle was replaced. I spoke the manager he told me they removed the seat their no way it could of gotten scratched he offer me a free oil change and walked away. I then when in my car I tried to clean where the damage was done. I know I didn’t cause it because it’s in a tight area. I then walked into the office and told the manager I don’t want freebie I didn’t come in for my car get damage. He then told me he rushed order the part for the part that got damage. He then said regardless of how the damage was made I want make you happy. I felt like he was blaming me for it.
3/6/2021
Monique P. VERIFIED CUSTOMER
Trinity is the reason my family and I have been going to this particular Norme Reeves! She always provides excellent customer service and goes beyond to make a client feel very satisfied. I am really surprised she is not in a manger or upper management role, as she delivers exceptional service as well as have great people skills, and a positive attitude. I am sure she is the reason for a lot of returning customers to come do their car services there. I hope management recognizes this because these are employees needs to succeed!
3/6/2021
Mabel Gabriela. VERIFIED CUSTOMER
You cleaned my engine!!! Never before has any shop cleaned my engine to perform a major service. WOW. THE CAR RUNS LIKE NEW.
Thank You.
3/5/2021
Laura C. VERIFIED CUSTOMER
Excelente service
3/5/2021
Edgardo M. VERIFIED CUSTOMER
Valentin did well.
3/5/2021
Steven B. VERIFIED CUSTOMER
I highly recommend working with Joshua Martinez from the service department Very attentive to detail and the great team work that also takes place to make sure as a customer you leave satisfied.
3/5/2021
Rachelle L. VERIFIED CUSTOMER
Juan was friendly, polite and did his best to get my service done quickly. He didn’t pressure me about additional services or try to sell me anything. He just replaced my battery and got me back on the road.
3/5/2021
Fred C. VERIFIED CUSTOMER
Joshua was very helpful, courteous and answered all of my questions.
3/5/2021
Adella A. VERIFIED CUSTOMER
The service was great and the employees are just so helpful. Thank you!
3/5/2021
Arlene V. VERIFIED CUSTOMER
Joshua was very friendly and knowledgeable about the services that were going to be provided to my vehicle. His personality made me feel very at ease and not worried at all about my vehicle.