Samuel was excellent. However, the prices on your services are extremely high. $114 to change 2 filters that cost approximately $40? You are charging $74 for labor? I was appalled. Luckily I was able to Google them and change them myself. Also I was charged $46+ for a synthetic oil change with my $39.99 coupon. In the past services I have never been charged $46+. I know Samuel was only following instructions. I have obtained the exact same services with the exact same auto parts at approx 60% of why you charge. In this economy, I and many customers can not afford the Honda dealer services. I was disappointed at the high price. Samuel was very flora ious in his explanations and he did not make us uncomfortable when we said no. I have bought 3 new cars from Norm Reeves in the last 2.5 years. But I cannot afford to see I’ve my cars there. :(
10/12/2020
Ronald D. VERIFIED CUSTOMER
Service was good and in a timely manner.
10/12/2020
Jo Ann. VERIFIED CUSTOMER
Excellent fast and efficient service.
10/12/2020
Richard D. VERIFIED CUSTOMER
Trinity has always taken incredible care of us. She has a fantastic personality and always greets us with a smile. Trinity is the reason that when we need new cars, we will come back to Norm Reeves Honda.
10/12/2020
Savas B. VERIFIED CUSTOMER
Keep up the excellent work
10/12/2020
Victor P. VERIFIED CUSTOMER
Everyone was so attentive and helped me. Trinity ensured everything was taken care of quickly.
10/11/2020
Barbara O. VERIFIED CUSTOMER
I took my veh on Oct 7th 2020 because it wasnt starting. I was told that it was my battery however my warranty had expired on Oct 2020. Thus, my battery wasnt no longer covered under warranty and I had to pay out of pocket. I find it odd that they couldnt reach out to the Honda Warranty Dept and see if they could covered it under "goodwill or policy adjustments" instead I was told you are out of warranty. My warranty had expired 6 days ago and not months or years. I am disappointed that the attempt was never made to see if they could have covered it.
10/11/2020
Victor G. VERIFIED CUSTOMER
Very satisfied with my auto servicing experience
10/11/2020
Susana M. VERIFIED CUSTOMER
The young man who helped me was very polite and he was very educated on my repairs I appreciated that of good service I just want to say most of the time I always have good service I never have any problems when taking my car to Hond. West Covina. And I believe the prices are more reasonable than any other Honda dealership , that I am surrounded by home and I drive all the way to West Covina From East Los Angeles because of there honesty and good service.
10/11/2020
James W. VERIFIED CUSTOMER
Every thing went well and I received my car back as scheduled
10/11/2020
Irene I. VERIFIED CUSTOMER
Excellent service from Brandon.
He kept us informed about the process of my car being serviced.
I really appreciate how fast my air conditioner was repaired.
10/11/2020
Nisha J. VERIFIED CUSTOMER
Thank you Juan for your knowledge and efficiency! I really appreciated your time and awesome customer service.
Best, Nisha J
10/11/2020
Leonard G. VERIFIED CUSTOMER
Service was very good , friendly and quick
10/11/2020
Mario C. VERIFIED CUSTOMER
Great experience... fast service.. will be back for sure...you should take your honda for service here! Thanks Norm Reeves...thanks Joshua Martinez.
10/11/2020
Kiran C. VERIFIED CUSTOMER
Excellent
10/11/2020
Jose S. VERIFIED CUSTOMER
Service was excellent.
10/11/2020
Michael G. VERIFIED CUSTOMER
Appreciate the service and so happy with the speedy service from my appointment time to the completed time of the oil change!