The service advisor was very helpful and keep me informed on the progress on the vehicle repairs.
2/22/2023
Bob B. VERIFIED CUSTOMER
Alicia was amiable, knowledgeable, and accommodating. She fit me in to resolve my problems to get me back on the road the same afternoon. She is a fitting and professional face of MKB and a needed asset to the Cadillac brand. Thanks for the outstanding service!
2/22/2023
Larry F. VERIFIED CUSTOMER
Very good
2/22/2023
Clarence B. VERIFIED CUSTOMER
I did not like the fact that I had to wait 3 and 1/2 weeks for a loaner and warranty issues were getting better service than I was but Louie's done an excellent job I thank you for his service
2/22/2023
Gregory H. VERIFIED CUSTOMER
Service was as promised and on time. Kevin’s Knepper’s service was professional and friendly. High marks for Marvin K Brown Cadillac Buick GMC service department personnel.
2/22/2023
David O. VERIFIED CUSTOMER
Chris was helpful, informative and knowledgeable. He made the process seamless. Thank you.
2/22/2023
Lika M. VERIFIED CUSTOMER
Very disappointed with your service advisor very unprofessional & rude
He needs to know how to deal & respect the customer needs to listen & not to interrupt always
2/22/2023
Nicole B. VERIFIED CUSTOMER
Chris is the best he goes above and beyond to help me with all my random car problems.
2/22/2023
Dina M. VERIFIED CUSTOMER
Kathleen is simply great. I was updated about the car and was notified when it was done. Everything was completed in a timely manner. Thank you Kathleen and mkb team.
2/22/2023
Lionel M. VERIFIED CUSTOMER
Sean provided excellent service
2/22/2023
Leslie G. VERIFIED CUSTOMER
I waited for 4 hours for an oil change today. I have never had this problem.
They said they were short on staff today. I understand that can happen, but they told me that after waiting for 2 hours. And then I had to wait another 2 hours.
Chris, my service guy was very polite and apologetic and arranged for a $40
Discount for my inconvenience .
I appreciated that. But, thought someone should be aware of this.
2/21/2023
Ruth M. VERIFIED CUSTOMER
Very professional, courteous, and helpful.
2/21/2023
Tony C. VERIFIED CUSTOMER
Kevin was outstanding, he called me early and stayed in contact via text. He was great...
2/21/2023
Senen R. VERIFIED CUSTOMER
Thank you, Luis! You were awesome!
2/20/2023
Scott E. VERIFIED CUSTOMER
Find the problem with my car and stop telling me you can’t fix the problem. Do your job.
2/20/2023
Martin R. VERIFIED CUSTOMER
I really appreciate for the hospitality and service and thanks to Luis it was done fast… thanks.
2/19/2023
Raul R. VERIFIED CUSTOMER
Excelente servicio, atención esmerada como siempre muy agradecido y contento por toda la ayuda y solución a los ajustes de mi vehículo, gracias a Luis y Greg White, sigan así los felicito!!????????
2/18/2023
Abundio M. VERIFIED CUSTOMER
Very efficient and professional
2/18/2023
Francisco M. VERIFIED CUSTOMER
Was taken care of in a timely manner and greeted with a happ attitude.