The service I received was excellent. I have always received tremendous help from Robert, the service technician and today was no different. Today I received rides through Lyft set up by Robert and it made my repair day go much better than before.
1/6/2021
Pierre M. VERIFIED CUSTOMER
During this Covid-19 and minor Lockdown I know it’s hard to service the customers and maintain a clean and efficient environment for workers and
Customer’s. So, I’m Satisfied with the quality of service.
1/6/2021
Edna T. VERIFIED CUSTOMER
Service i thought would check fliud and that was done need windshield fluid. The helper took vehicle and he was going to send service man over as there is a pin hole in the hose to windshield as the breaks squell. I wait over 10minutes and though it was busy, no one came back over so I left. Thrse I still would like checked out. My tires were retired but the breaks squealing was not checked out.
1/6/2021
Ted T. VERIFIED CUSTOMER
Melanie did a great job keeping informed if what was going on with my vehicle and getting me a rental when it was clear the car would be there for more than a day. I'm very satisfied with the service at Marvin K. Brown.
1/5/2021
Mel M. VERIFIED CUSTOMER
Corky was friendly, helpful and polite.
1/5/2021
William G. VERIFIED CUSTOMER
The flyer I received in the mail said your service hours started at 7:00 am as they have for the last ten or fifteen years I have been coming there. To my surprise you did not open until 8:00 am. Then the advisor wanted to know how old I was which seemed to me to be a strange question but I answered I am 72 and then he explained that seniors over 70 had priority for the first hour of the day. That worked out to my advantage as I came in for an oil change on my 2018 Terrian which I purchased at Marvin K Brown. I had arrived at 7:15 am so I was first in line. Kevin who is my go to guy wasn’t in today but Sean took good care of me. I was in and out in a couple of hours. Thanks for great service as always.
1/5/2021
Cheri B. VERIFIED CUSTOMER
Anthony is great so are the other staff. I have been bringing my car here for service since I bought it.
1/5/2021
Jane L. VERIFIED CUSTOMER
I am so impressed and very happy with the service department. Thank you!!
1/5/2021
Humberto M. VERIFIED CUSTOMER
I had a heater block cord recall and the tech forgot to fill radiator back up,didn't noticed until was on freeway when warning light came on.Pulled into auto part store and added half gallon of coolant.
1/4/2021
JOHNNY S. VERIFIED CUSTOMER
Excellent service
1/3/2021
Angel M. VERIFIED CUSTOMER
Corky answered all my questions. Competent and professional.
1/3/2021
Diana P. VERIFIED CUSTOMER
Kevin kept me informed on the status of the repairs. Having a loaner vehicle made the whole situation painless. I’m very pleased with the service I’ve received from Kevin and the Marvin K Brown dealership.
1/1/2021
Rebeca D. VERIFIED CUSTOMER
Anthony was excellent advisor, great communicator and pleasant.
1/1/2021
Brenna M. VERIFIED CUSTOMER
Working with Jared always is a great experience. He is always professional and always ensures my concerns are addressed.
1/1/2021
Ojok I. VERIFIED CUSTOMER
My overall experience was great: I didn’t know what the real issue was with the car when the engine light came on for two days. But, worse was the click/switch flipped sound when the car auto start from a brief traffic light stop. Sean listened while I laid the problems bare to him and had his team resolve it within 24 hours. He also linked me to the GM program through Hertz that let me acquired a rental car for the during that my car was being serviced. Better yet, the rental was covered under GM warranty as is the service labor cost. I’m very pleased with my encounter with services at Marvin K. Brown. Thank you and Happy New Year!!
1/1/2021
Helen Z. VERIFIED CUSTOMER
The phone system is not friendly. I tried to speak to a person and it kept sending me to music and somebodies voicemail. My service advisor had an emergency and I could not reach anyone to check status on my car.
1/1/2021
Jim D. VERIFIED CUSTOMER
Your employees were very personable .
1/1/2021
Steven O. VERIFIED CUSTOMER
The courteous care from Robert Congdon and help was excellent. The quality of the work was very good to outstanding. The communication about my cars repair was terrible. I called four times to find out when my car would be ready to pick up and none of my calls were returned. I know Robert was out ill, however their should be someone that could answer my question. I called three times to find out what services were done so I could pay the bill online. That is too much effort for the customer. I know I own and run three businesses.
12/31/2020
DANIEL R. VERIFIED CUSTOMER
Sean was great! Answered all my questions, provided me with all my options!