I always go back to MKB when I think my Lacrosse needs service.
8/12/2021
Amber W. VERIFIED CUSTOMER
Although it took two months to receive my car back from the service department due to the service dept having received damaged parts twice from place two SPAT orders, Oscar consistently kept me informed and provided excellent customer service.
8/12/2021
William M. VERIFIED CUSTOMER
WAIT TIME EXCESSIVE
8/11/2021
Barbara P. VERIFIED CUSTOMER
The good news was that my car trunk latch was repaired. The bad news was that I had to wait 7 hours for the repair. I have no idea if the problem was Chris not being on top of the job or with the person who was repairing the car. They also did all sort of checkups that I had not asked for...which took time. That was way too much time to wait.
8/11/2021
Nadine C. VERIFIED CUSTOMER
Outstanding Service!!!! Everyone was prompt and friendly. I feel Sean went above the call of duty to assist my needs. It may be a bit expensive, but worth it.
8/11/2021
Greg F. VERIFIED CUSTOMER
Chris was amazing! Very kind and professional and was keeping me posted on the progress of my vehicle and everything was handled in a timely fashion.
He will be by go to guy in the future for sure!
8/11/2021
DALIA C. VERIFIED CUSTOMER
Hi my service advisor was for long time Anthony but now that he retired I was worry who was gonna be our new advisor since we where sooo spoiled with Anthony (we missed him ) but I was very surprised with my new service advisor Christopher he’s awesome such a gentleman and knows what he’s talking about was a great pleasure to meet him and know that like always we’re in very good hands ????????!!!! Thanks Marvin K Brown for hiring awesome people
8/11/2021
David S. VERIFIED CUSTOMER
Erick was very polite, willing to answer my questions, and very honest. He is a great example for helping to make MKB shine. If I buy another care it will almost certainly be from MKB. And the same for service. Thank you Erick.
8/11/2021
James P. VERIFIED CUSTOMER
Great customer service!!
8/11/2021
Raoul M. VERIFIED CUSTOMER
Excellent
8/11/2021
Curt G. VERIFIED CUSTOMER
Kevin is the best that’s why we keep buying from MKB.
8/11/2021
Shannon A. VERIFIED CUSTOMER
Oscar was very helpful and friendly.
8/10/2021
Joseph S. VERIFIED CUSTOMER
Mr. Elliot did wonderful job he assisted well thank you
8/10/2021
Lorena Q. VERIFIED CUSTOMER
Your service is excellent and Oscar always goes above and beyond in his service!
8/10/2021
Lynda S. VERIFIED CUSTOMER
Very personable, vehicle completed at estimate time.