Eric was very kind and professional! He explained what I needed to have done and made it happen in a reasonable amount of time. I was very satisfied with my appointment today! Thank u! ????
9/15/2021
James D. VERIFIED CUSTOMER
Luis checked and discovered that the On Star message was fraudulent, but did a needed oil change. Thanks!
9/15/2021
Eva D. VERIFIED CUSTOMER
Jared was very helpful, timely, and informative. I appreciate that he kept me updated with the progress on my car. I will definitely be back!
9/15/2021
Antoinette D. VERIFIED CUSTOMER
I like working with Oscar. He is friendly and genuinely wants to help you. I needed to get to work by 1pm and he made sure my car was ready in enough time. Thank you, Oscar!
9/15/2021
Thomas M. VERIFIED CUSTOMER
Everything worked out fine with Kevin from the service department and KC from the parts department.
9/15/2021
Joshua L. VERIFIED CUSTOMER
Erick was fine. However, the initial process of making an appointment was cumbersome. The phone prompts we’re not intuitive and I was transferred twice to dead lines, requiring me to continue to call back to make an appointment. Further, I asked that I be called ahead of my appointment from the rep to confirm that services would be covered under warranty. I did so because I got push back on payment during a previous service visit. I never got that call as requested.
9/14/2021
MONICA O. VERIFIED CUSTOMER
Oscar was very helpful and professional
9/14/2021
Audrey A. VERIFIED CUSTOMER
Kevin was professional and very attentive to my vehicle needs. He listened to my concerns about my current concerns with my SRX and was very transparent with the wait time. Given the chatter in the waiting area, I knew it would be an all day wait. I opted to wait rather than accept an Uber home. He kept me informed of the progress and then explained the work that needed to be completed. The car was serviced to my satisfaction. I have never been disappointed with my service at MKB and appreciate the professionalism and courtesy, even during these unique times.
9/14/2021
Mark S. VERIFIED CUSTOMER
Great service from Eric Valdez ( as always ) quick & smooth . Got my car back within 1 hour after an inspection . Thanks to all at Marvin K Brown !
9/14/2021
Peter B. VERIFIED CUSTOMER
Luis took care of everything for me, got me a rental car and kept me up to date on my vehicles status. Excellent service!
9/14/2021
Araceli C. VERIFIED CUSTOMER
The wait was extremely long for just an oil change.
9/14/2021
Roxanne R. VERIFIED CUSTOMER
Kevin is always great - amiable and professional and took care of my list of service items.
9/14/2021
Bruce R. VERIFIED CUSTOMER
Glad GM is standing behind their product and continue to address customer concerns after warranties have expired. Time will tell if the most recent repair fixes the problem.
My vehicle was on site for nearly 2 weeks and should have been washed prior to returning it to me.
Larry Ramos was very prompt with messaging and repair updates.
9/13/2021
Amgen (. VERIFIED CUSTOMER
Fast. Great customer service. Thank you very much for what you do!!
9/12/2021
Steve C. VERIFIED CUSTOMER
You all always do a great job!
9/12/2021
Chedid S. VERIFIED CUSTOMER
Jared is professional and informative
9/12/2021
Donald M. VERIFIED CUSTOMER
Everyone was very nice. The woman at the cashier was the best. She helped my dad and I find the parts shop and walked us over when we needed to order a new key. She was also very helpful when I came in to pick up the key and asked if I could get an oil change on the spot. She went to check and then made an appointment for me. Her name is Grace Guerra.
9/12/2021
Mark T. VERIFIED CUSTOMER
Jared is the best as always.
9/12/2021
Jason P. VERIFIED CUSTOMER
Kevin is my go to.
9/12/2021
David S. VERIFIED CUSTOMER
Christopher was excellent in helping me today. You guys should have more people like him. His manners are great, he makes you feel very welcome and I was completely satisfied with my service today. Thank you Chris!