Rapids Honda Auto Repair Service

I received great service.

I had an oil change appointment and a quick question about my rear rotors grooved (did not want or have time to replace brakes. I told the service advisor they felt fine and I just wanted to inquire about if that was normal wear or something failing). Appointment was at 4pm and didn’t leave till after 630 and they never changed the oil. Never talked me to about the rear rotors. Just inspected it posted pictures to my report of someone else’s car and marked my brakes okay with a green check and charged me for something already covered on the multipoint inspection. I just left confused on what happened to my car for over two hours. They returned my honda to me with the maintenance B12 light still on the display. My report also said a brake flush was complete and cabin air filter was replaced. Service advisor told me none of those things were actually done. My report also recommended future clutch and transmission service due to milage but they didn’t check those boxes on the checklist sheet and the service advisor told me - and I quote “they are in auto pilot sometimes and just check down the line”. Then why give me a fake “autopilot report”? The M/T box was left blank and my car is a manual. I’m less than impressed with my service and wouldn’t mind a call if someone can explain to me what I experienced or where the miscommunication was for the next time otherwise I gotta find somewhere else to go in the future

Drew was very personable.

Good job. Thank you!

Timely and friendly.

I appreciated the extra bit Mikey and the crew put in to get the clock/radio reset. Great experience

Never reset oil life after changing oil. No big deal. Was made promises at time of purchase which were not kept. And would love to speak with a representative of the companyabout the issues. Just very dissatisfied. Sincerely Richard T

Fast, friendly service. Plenty of comfortable waiting areas. The kid zone kept our toddler entertained and contained!

Good work

Thank you for your help in getting the transmission serviced and working with the sales team

Thank you. Drew! You are the best!

Professional and knowledgeable

Friendly staff, very thorough and efficient.

Shawn was very friendly, professional and had great customer service.

Great experience as usual. Drew was great.

Wonderful job! Kept us updated of the vehicle, and was super nice and helpful!

Great job by Marlin & the rest of the team. Got me in and out as expected, helpful and friendly.

Very nice place. Everyone working there seemed to know their job and were efficient in what they doing

Muchael was very helpful, explained the process in customer services manner

"I had the pleasure of being assisted by Micheal Estrada at Honda Dealer Ship, and I couldn't be more impressed with his professionalism and dedication to customer satisfaction. Micheal went above and beyond to ensure that my experience was seamless and enjoyable. His thorough knowledge of Honda vehicles and his friendly demeanor made the entire process a breeze. I would highly recommend Micheal to anyone looking for top-notch service at Honda Dealer Ship. Thank you, Micheal, for your outstanding assistance!"