During my first visit, I was informed to pull up to the garage doors and activate my hazard lights for my complimentary car wash, which worked well. However, during my recent oil change, I was unsure how to signal for service. The doors didn’t open when I pulled up, and I hesitated to turn on my flashers since I wasn’t there for a car wash. I ended up walking inside, where I noticed several staff members observing without offering assistance.
I suggest placing a sign outside to clarify the door operation and encouraging staff to greet customers entering the service area. These small changes could greatly enhance the customer experience.
Overall, I was pleased with my oil change and appreciate the quality of service. Thank you for considering my suggestions.
10/4/2024
Akosua A. VERIFIED CUSTOMER
Drew was fabulous. He had my vehicle ready right on time. Thank you for your professionalism.
10/3/2024
Matt A. VERIFIED CUSTOMER
I was completely satisfied
10/3/2024
Rick C. VERIFIED CUSTOMER
The same problem is still happening after paying $950 to have it fixed. I will be calling to see if we can bring it in again.
10/3/2024
Ian C. VERIFIED CUSTOMER
My warranty information was not accurate in the system. When I asked for clarification, I was told that the computer system is only really working 80% right now so not all of the information was updated. And instead of relaying that information and getting clarification on warranty status, it was assumed to be out of warranty. When presented with documentation, it was quickly resolved. Very happy. I would only change the first interaction of assuming the warranty expired knowing that the system was not relating all information. Small but makes a big difference
10/3/2024
Debra Jo. VERIFIED CUSTOMER
checklist says tire inflation set to 35 psi all around. My car says different. Not one tire is at 35. And "free" car wash doesn't look like it was done either. Really makes wonder if I can trust Rapids Honda.......
10/3/2024
Kristin L. VERIFIED CUSTOMER
He answered all my questions with patience. Explained everything that would be done.
10/3/2024
Ronald T. VERIFIED CUSTOMER
Blong The service manager was very helpful and friendly. I could not have asked for someone better.
10/3/2024
Petra P. VERIFIED CUSTOMER
Good job
10/2/2024
Eldon B. VERIFIED CUSTOMER
Excellent service.
10/2/2024
Bill S. VERIFIED CUSTOMER
Chad has always been a top-notch, service orientated customer service rep! That’s the reason I keep coming back.
10/2/2024
Mary H. VERIFIED CUSTOMER
Good service all around.
10/1/2024
Ann S. VERIFIED CUSTOMER
Matt was very professional and willing to work with me. My only problem was my low tire pressure came on right after I left. I didn't have time to come back today
10/1/2024
Mark J. VERIFIED CUSTOMER
Thank You!
10/1/2024
Gerardo Z. VERIFIED CUSTOMER
Great service!
10/1/2024
Mark L. VERIFIED CUSTOMER
Very satisfying experience, keep up the good work.
10/1/2024
Douglas D. VERIFIED CUSTOMER
Done fast!!!
10/1/2024
Abel L. VERIFIED CUSTOMER
Diagnostics performed. Same day turnaround!
10/1/2024
Troy N. VERIFIED CUSTOMER
Matt was awesome, helped with some other maintenance that was needed.
10/1/2024
Rebecca R. VERIFIED CUSTOMER
Quick service. Love the texts I get to keep me updated on status.