Rapids Honda Auto Repair Service

Matthew was awesome. It feels great being Rapids Honda customer with guys like Matt on the team.

We had an appointment scheduled at 11am and waited almost 2 hours for a diagnostic test. We will try to find another place to take our car instead.

Chad went above and beyond. I had been told that a 2nd warranty service lacked parts. Upon picking up my Pilot, Chad informed me they had a fuel pump in stock and went ahead with that service, too. Ten out of Five is my score for his attentiveness.

Good job, car done when promised, thank you!!

Very surprised to have to pay for a new speed sensor. The vehicle has only 1200 miles on it. They said it appeared like a rodent chewed or something. I Have the part and it looks like it was nicked. They said it could not be covered under warranty because it might have been a rodent, but they have no idea. When we saw the problem originally, we googled it, and there are posts all over the web about the same problem on Honda pilot with under 5000 miles. Everyone on the web said that theirs Was covered by their new vehicle warranty. Pretty frustrating that they charged for this type of thing that they didn’t even know what caused it. This was the second vehicle purchased at this dealer in 14 months. I would have thought that a company with the reputation Honda has would have taken care of it when I’ve spent over $100,000 (plus a ton of the dealer level add ons) at their dealership in the last 14 months to bring a customer back for their next car purchase or to recommend the dealer or service department. In All fairness to Drew, he was professional and Explained the issue, but I think the service department or technician put him in a bad spot from a customer service perspective. He personally did well handling things, however, the overall situation is not right. Thank you.

He did a great job!

Matthew was professional and I appreciate his knowledge and skill. !!????

Shawn was kind, courteous, and efficient at getting my vehicle checked in for the Auto Butler and routine maintenance services scheduled.

I have always received 5 star service from Rapids Honda. This time was no different.

Good

Drew was great!!!!

Ok

Outstanding service, plus you took care of the recall issue

Shawn was so helpful and courteous. Our service was very good as was our experience.

A basic complementary car wash on the serviced vehicle would’ve been a nice finishing touch.

Great service as usual

Shawn communicated with me via text first thing on Monday morning after having my vehicle towed in over the weekend. I received an inspection report before 8 and had a follow up phone call with Shawn. The work was completed before noon and he communicated via text through the whole process.

Happy with my service today

There was an unpleasant odor in the vehicle when I got back in it after service. The odor is still in there this evening and possibly worse. I’m not sure if something is leaking, or the service person had something on his shoes or clothing. If the odor doesn’t dissipate over night I’ll be back in.

Thabks