Sidino was very helpful and informative about my car that was being serviced. Also he was able to provide me a shuttle to go back home.
10/5/2019
Kwang L. VERIFIED CUSTOMER
Jeremy was very professional, prompt and caring. He actually was concerned the repairs were going to cost over $2000. It’s rare to find dealer service centers with such caring employees. We would serious consider buying a Mazda just because of the service we know we’ll get when we have trouble with our vehicles.
10/4/2019
Cindy J. VERIFIED CUSTOMER
Jeremy was very courteous and helpful. He made the process easy for me to understand.
Thanks for the great experience.
10/4/2019
Stephen C. VERIFIED CUSTOMER
Friendly and helpful!
10/4/2019
Sankar S. VERIFIED CUSTOMER
I cannot say enough nice things about Sidino. He is such a classy guy very courteous and polite, sets expectations correctly, keeps you informed and delivers on his promise.
I love mazda and my mazda 3. In my opinion, mazda makes high performance beautiful looking car at an incredible value. I would encourage mazda to consider electric as well as semi-autonomous and fully autonomous option as the market is heading in that direction. I want mazda to be on the forefront of that revolution too.
Thank you Sidino and thank you Mazda.
10/4/2019
Aleksandr D. VERIFIED CUSTOMER
Best service thanks
10/4/2019
Thomas M. VERIFIED CUSTOMER
These guys were great in preparing my new MX-5 for delivery. Car was ready on-time and turned over in perfect condition. Excited for my first return service trip!
10/3/2019
Coreen A. VERIFIED CUSTOMER
Employees were very friendly and worked efficiently. Thank you.
10/3/2019
Therese S. VERIFIED CUSTOMER
Mark was great I have no complaints regarding his service to me. He was a nice guy!
But I’m really upset that once I told him that we had a knocking noise in the engine the you didn’t check that first. You did my warranty check up first so you could get your money then checked the engine knock. And determined the problem. And proceeded to quote me $4000 for that repair. So I will never be returning to Mazda for service. I feel so ripped off that I’m putting a complaint into the BBB. Don’t blame Marc he’s just a messenger but your service policy and process ****. The car is now with a reputable mechanic who I know will be honest and will not me off. Last Mazda I buy. You just lost a customer
10/3/2019
Juan M. VERIFIED CUSTOMER
Mr.Tocci completely understood what I was trying to explain about my screen calling and dialing on it’s own, although it sounded crazy. He was patient and very kind.
10/3/2019
Evelyn B. VERIFIED CUSTOMER
Sidino very reliable. Hope he will work with Putnam till he retired.
I am very satisfied all the time with my car service.
Thanks to Sidino Tocci & your mechanics
10/3/2019
Donna A. VERIFIED CUSTOMER
Very quick
10/3/2019
Kristoffer T. VERIFIED CUSTOMER
I made an appointment for what was projected by Mazda to be a 30-min recall fix. I was told on the phone when making the appointment to expect up to an hour. It ended up taking almost THREE HOURS, and it didn't seem like anyone even started work until I went up and asked about my car, at the two hour mark.
I have a new (to me) 2018 CX-5 that I bought at Tracy Mazda, but Putnam is the closest dealer/service to where I live. I was planning to continue going to Putnam for service while I own this car, but after my first experience, I am very reluctant to continue bringing my CX-5 in.
10/3/2019
Davide M. VERIFIED CUSTOMER
Quick fast service. Sidino was a pleasure to deal with and made the whole process easy. Was surprised and happy to see extra steps taken in my maitenennce that I didn't expect like a new cabin air filter and alignment being covered under my current plan.
10/2/2019
Licerio A. VERIFIED CUSTOMER
Car was diagnosed with heater core defect. Already paid $198 initially for diagnostic. Reprogrammed and code reset was done. A week later same check engine code came out. I was told $1600 to get it fix. I purchased the car brand new 2015 model. Its only 4 years old and already broken. This will
Be my first and last mazda car. Car is lemon and unreliable.
Very unsatisfied customer.
10/2/2019
Kyle P. VERIFIED CUSTOMER
Hands down the best experience I have ever had with a dealership service department. Sidino is awesome. Thank you!
10/2/2019
Lurette L. VERIFIED CUSTOMER
I placed my service order a few weeks ago and I recieved the reminder before the service day. When I came to drop off the car, the guy, who was in the first station of the counter, was no that helpful. As soon as he asked my information, he should be able to tell what kind of service for that appoiintment. however, he was so lazy to look it up and asked me for the detail. Then he told me that he is not the person who is responsible for my order and have me to talk to someone else. That customer service level is totally not acceptable. I was told I will get reimbursed for the ride home up to $25, but I forgot to ask since I was so mad at that moment. In general, it is a bad experience.
10/1/2019
Zinaida K. VERIFIED CUSTOMER
Everything was done in time. Service was good and courteous. Thank you very much.