Roseville Toyota Auto Repair Service

Totally trust Paul. Straight talker and tells me what I need to know. Very organized.

Conor was outstanding. I deeply appreciate the work he did for me. I would recommend him to any other Toyota owner.

Chris was very nice!

This being my very first time dealing with Toyota service, and Payton and entire serve department was amazing. I’m impressed Toyota????

Shane was wonderful.great customer service

My car runs perfect afrer all your care ... Molly was so sweet and kind...

Problem solved and Shane was very nice.

Job well done

Lacey was wonderful, and the service was great. I only had one problem with my experience. After the inspection, I was notified that my battery failed the test and was told I need to purchase a new one for $150. I mentioned that I haven’t had any issues with it, and that my vehicle only has 35k miles, which seems very low to have a bad battery. After a discussion around whether or not my warranty would cover it, Lacy said she would discuss it with a manager. Shortly after, I was notified that my battery was retested with a warranty tester - which it must fail before a battery would be replaced under warranty - and that my battery passed THAT test, so it doesn’t require a replacement. Whether this is legitimate or not, this clearly leaves the impression that you are happy to tell me I need a new battery if am going to pay for it, but that the battery doesn’t need to be replaced if it is a warranty repair. I’m not sure why there are different testers or different standards. Either the battery is bad and needs replacement, or it is good and doesn’t need it. After purchasing a new expensive vehicle, and servicing it with you every 5k miles like clockwork (and planning on continuing servicing it diligently every 5k miles), that seemed like a sketchy attempt to get me to pay for a repair that wasn’t needed. This is going to make me question any other unexpected ‘repairs’ that are brought to my attention. I can honestly say that I have had nothing but excellent service with Roseville Toyota from my purchase, and with every service. This was the only red flag. And I hope it is the last. There are a lot of facilities that would love to provide service to my vehicle every 5k miles (which is about every 2-3 months with the miles I drive). I’m someone who sticks with those who are reliable, consistent, and trustworthy. I don’t like unnecessary change. -Bryan T

Molly absolutely saved me from a horrible experience. Your service department ****. It has gone from I brag about it to “WTF”. Your call center is the worst. They are rude, condescending & don’t give a **** about me or my car. The situation when I pull my car up to service department has also changed drastically. There was a huge line. Usually an army of happy, young, Toyota clad youth approach my car & it goes fast. Today...no. It sucked. On a scale of 1 -10, you get a 0. Except for Molly & Payton. You’ve gotten sloppy.

Excellent customer service from Steve, as usual!

Kyle is great.

You are welcome

Sounds good. Cory was great.

Thank you. everyone is wonderful there.

Sean did help me to understand the problem and what the solutions had to be.

Warranty didn’t cover broken cup holder.

Outstanding service

None at this time.

I just purchased my vehicle Sunday and was told that I would need to pay a diagnostic fee. I explained I should not have to according to my contract and the maintenance service representative said I will need to talk to my sales representative. My sales representative was great, but the running around on my end was not appreciated as I am not a Toyota employee. The maintenance service representative should have been able to contact someone on my behalf and assisted me better.