I very much appreciated the efficiency shown by each of the team members I encountered especially during a time like this.
4/13/2020
Christopher G. VERIFIED CUSTOMER
Word
4/13/2020
Neptali M. VERIFIED CUSTOMER
Great!!!!
4/13/2020
Kelly G. VERIFIED CUSTOMER
Kind and professional staff. Great experience.
4/13/2020
Robert A. VERIFIED CUSTOMER
As always, Barbara Robertson and Roseville Toyota took care of my truck and without a doubt are the best! Thank you for always taking care of us!
4/13/2020
Dharam R. VERIFIED CUSTOMER
Very professional and courteous customer service. Took care the problem right away. Thanks for doing such a good job. Keep up the good work.
4/13/2020
Jerry W. VERIFIED CUSTOMER
Great customer service from drop off to pickup! Shane was awesome to work with...friendly and caring attitude????
4/13/2020
Will H. VERIFIED CUSTOMER
Shane was nice to deal with. He was thorough in his explanation on the billing, what continued services were provided and how to fill out my rebate.
4/13/2020
Jeanette P. VERIFIED CUSTOMER
Funny you should ask. First of all the staff you have working for you were all really nice and professional. I get my report back on all the things they did and I find it funny on how you guys can tell how much brake pads were left when they never took the tires off to look. I know this because one, I told them not to touch the tires and two I didn’t have my key to unlock the tire locks. What upset me the most was a lack of communication. I got a text my truck was ready and was told to go outside to valet to get it. .After a couple of minutes I see it drive by to get it washed. I went back in and asked why I was told it was ready when it hadn’t even been washed. I was told they had no idea because the inside does not communicate with the outside! Really??! When I did get my truck back it looked like all they did was run a hose over it. It was streaked with dirt, the rims had smudges all over them. If I had known I was waiting longer to have it look worse I would have passed on a wash! At least you should have wiped it down! I know there’s social distancing but didn’t think that applied to trucks! My nice new truck now has water spots and muddy smudges all over it.
4/13/2020
Maricris M. VERIFIED CUSTOMER
Barbara was excellent but when I got the car from the valet the driver’s seat is wet as well as the driver’s side. The car wash was rushed and was just sprayed with water. It was was not dried. I just don't know if that is how it is supposed to be.
4/13/2020
Jerry L. VERIFIED CUSTOMER
We always ask for Cory when our Toyota vehicle needs service. Because Cory has always treated us well. FIVE STAR
4/13/2020
James R. VERIFIED CUSTOMER
Austin was great but not happy that I was told my vehicle was fix and I arrived at 12 and they couldn’t get my vehicle started to bring it up to me. This was the reason it was there, I returned at 3 and they charged me and took off a dealership added security system that was not activated and said my truck was fixed. I lefr with my vehicle and went to the store with my wife and when I came out to leave my truck would not start. I had to have the vehicle towed back to you for the second time in the same day. Hope this gets handled on Monday.
4/13/2020
Denise D. VERIFIED CUSTOMER
Service was expeditious and service staff were all pleasant and gave good customer service
4/13/2020
Anna S. VERIFIED CUSTOMER
Everybody was very nice and worked so fast. Thank you
4/13/2020
Maija F. VERIFIED CUSTOMER
Shane quickly scheduled me in for my first oil change at Roseville Toyota. He was friendly, helpful and accurate about the wait time. I will be returning in the future for his service.