He was helpful and patient with my service questions. I will go back to this location for my next service.
6/14/2021
Gloria L. VERIFIED CUSTOMER
She was very responsive . I do have 1 question . I told the gentleman that received me , the car alerted that service was needed and he said he would make sure they service it before I picked it up. I believe they did but not sure . Driving home the car is still alerting due for maintenance. Shouldn’t that be off now?
6/14/2021
Linda M. VERIFIED CUSTOMER
Service was fast & car is running great.
6/14/2021
Mandana P. VERIFIED CUSTOMER
I did not get notified when the car was ready. I called three times to get updates and I was told I would get a call back and never did. To top it all off, when I dropped off the rental car I was getting charged for an extra day since they were not notified that it was not ready. I had to waist 28 minutes to get this resolved before I can get my car. I was not happy at all.
6/14/2021
George K. VERIFIED CUSTOMER
Always awesome service. I just wish I could get my outside mirrors to stop shaking.
6/14/2021
Guadalupe L. VERIFIED CUSTOMER
Alexander was very nice and communicative!
6/14/2021
Amy W. VERIFIED CUSTOMER
Kyle was great today, the only issue is that I wasn't told I was due for a larger service until I arrived. There should be better coordination between appointments and service consultants.
6/14/2021
Susan F. VERIFIED CUSTOMER
Samuel was helpful, knowledgeable, and courteous
6/14/2021
Priya G. VERIFIED CUSTOMER
I had multiple issues being addressed during my visit. The airbag side panel was completely dislodged on the car. After being told there was a recall and they needed to keep my car overnight, Toyota failed to even put my car back together. There was grease everywhere in my car. I had to get my car detailed in order to remove the damage done. I came to get my car serviced and be safe and clean on the road, not to be worse than what I brought it in as. The service staff was rude and inattentive. I will never be returning to Toyota Roseville and will be selling my Toyota and purchasing from another Maker. This was the worst experience of my life.
6/14/2021
Brian A. VERIFIED CUSTOMER
Technician replaced the cabin filter and debris dropped into the air blower for the AC unit that created a loud rumbling noise in the dash. I had to disconnect the air blower and empty out the debris. This oversight could have damaged the air blower if left unchecked. Does not give me a lot of confidence in the service department. I think the professional thing to do would be to refund me the cost of this 70K service. I expect to receive my vehicle in better working order after a Toyota maintenance service, not worse. I would be willing to give you another shot if you make this right. Thank you, Brian A
6/14/2021
Mark B. VERIFIED CUSTOMER
Everyone was friendly and courteans 6 month check up went quickly
6/13/2021
Tamara &. VERIFIED CUSTOMER
Conner was very professional.
6/13/2021
Samuel C. VERIFIED CUSTOMER
Everything was ok, thank you
6/13/2021
Vanessa M. VERIFIED CUSTOMER
I had a very Friendly service representative. He was efficient and quickly helped check me in & out.
6/13/2021
Dawn P. VERIFIED CUSTOMER
Quick and friendly service. Thank you!
6/13/2021
Rangina A. VERIFIED CUSTOMER
Non
6/13/2021
Tara H. VERIFIED CUSTOMER
Paul is always pleasant, greets me by name and ensures I get the best service deals, no phony sales pitch.
Thank you Paul,
Tara
6/13/2021
Enterprise (. VERIFIED CUSTOMER
Completely satisfied
6/13/2021
Joellen C. VERIFIED CUSTOMER
Thanks for everything guys!
6/13/2021
Vera N. VERIFIED CUSTOMER
Good job I was in and out in less than one hour. Thanks