Leo went above and beyond to make sure I got the service I needed. He was very helpful explaining the details of what was going on with my car and even got my service done faster than expected which I really appreciated.
4/30/2024
Arthur James. VERIFIED CUSTOMER
Good job norms staff
4/30/2024
Nicky J. VERIFIED CUSTOMER
The actuator failed on my civic while I was refueling my carthe releasein thetrunkdidn'tworkeither. Mind you my car is on empty. You quoted me $480 to fix this which I felt was very predatory. After bringing this to Johnathan's attention he lowered the price by $50. I appreciate that from him but I still feel like it wasn't a fair price!
4/30/2024
William P. VERIFIED CUSTOMER
Great
4/30/2024
Guillermo M. VERIFIED CUSTOMER
I took my car for an oil change and tire rotation service, but they never did the tire rotation and according to you, the paper you gave me says that they did. What a lack of seriousness
4/30/2024
Michael H. VERIFIED CUSTOMER
Very helpful and understood my needs.
4/30/2024
Nina A. VERIFIED CUSTOMER
Ruben Marquez was an exceptional Service manager! Not only did I receive great car service but also lots of life information that I really appreciated as a widower.
The notion of Happy Honda dealer and excellent customer service is not a myth!!!
Thanks again Ruben!! ????????
4/30/2024
Aaron C. VERIFIED CUSTOMER
I’ve been using Javier as my service advisor for several years now and he is always very helpful and honest with me.
He is a wonderful employee and a asset to Honda.
4/30/2024
Isabella Savy. VERIFIED CUSTOMER
Will not ask or seek his service in the future
4/30/2024
Lisa R. VERIFIED CUSTOMER
Excellence in service, Jonathan was very thorough in explaining the process of my repair.I was very pleased with his service.
4/30/2024
Charles T. VERIFIED CUSTOMER
Quick service, complete the oil change in one hour as promised
4/30/2024
Gaudelia B. VERIFIED CUSTOMER
Keep up the good work
4/30/2024
Beverly S. VERIFIED CUSTOMER
Oscar was kind and helpful. Excellent communication.
4/30/2024
Tamyra K. VERIFIED CUSTOMER
Yes, Ruben was completely wonderful. He was kind, helpful, he felt my frustration and I believe he did all he could do to fix my car. He is knowledgeable and professional. Thank you Ruben for your caring service.
4/29/2024
Sylvia R. VERIFIED CUSTOMER
No comment
4/29/2024
Milton V. VERIFIED CUSTOMER
Leo was very helpful during my visit and very efficient as well
4/29/2024
Yvette R. VERIFIED CUSTOMER
Julie was extremely professional and informative. I always have a grey experience at Norm Reeves
4/29/2024
Eleazar L. VERIFIED CUSTOMER
Ever since I bought my CRV, Miguel has been my guy to go to. He Is always so helpful, courteous, and does an amazing job of explaining the process of services to my car. He is very professional and I definitely ask for his help every time I return . Norm Reeves is definitely lucky to have him as an employee.
4/29/2024
Javier R. VERIFIED CUSTOMER
Awesome Customer Service and thank you Manny for your Service