Ramiro always goes above and beyond. Always appreciate everything he does.
10/19/2024
Matilde D. VERIFIED CUSTOMER
Mr. Sabatier was very professional and attentive. I was very pleased with the service.
10/19/2024
Angelica P. VERIFIED CUSTOMER
Great service and attitude from George
10/19/2024
Lorena M. VERIFIED CUSTOMER
Very good
10/19/2024
Mike H. VERIFIED CUSTOMER
Service was good, Since nothing was said about anything else, if mechanic noticed, guessing nothing was recommended??
10/19/2024
Keyla U. VERIFIED CUSTOMER
Great help and explain to me very well of what was do e to the car
10/19/2024
Howard B. VERIFIED CUSTOMER
Norm reeves honda dont really give a fudge about customers or feedback. They dont do anything and just makes customer wait for hours not informing them vehicles has been completed. Thats why the rating is getting low each time i visit. You guys just pretend to appreciate customer just a show.
10/19/2024
Derek H. VERIFIED CUSTOMER
My representative was very knowledgeable, patient, honest and respectable. He would be the reason for me to continue working with Cerritos Honda.
10/19/2024
Rudy V. VERIFIED CUSTOMER
I was completely satisfied with the nice customer service that Joseph Vargas gave us. We actually had two cars coming in this week, he is always nice and willing to help us out or whatever our car is meeting., thank you, Joseph for all your hard work and always taking care of our family cars.
10/19/2024
Maria O. VERIFIED CUSTOMER
Always excellent service from Anthony and the team
10/19/2024
Daniel D. VERIFIED CUSTOMER
Ok
10/19/2024
Jose S. VERIFIED CUSTOMER
Great customer service !!
10/19/2024
Manuel R. VERIFIED CUSTOMER
Joseph Vargas was very professional and courteous!
10/19/2024
Maria P. VERIFIED CUSTOMER
Jonathan is simply amazing. He is very helpful and always goes above and beyond to help me with my car.
He takes his time to explain what my car needs and is very professional and always willing to answer my questions when I have them.
Thank you Jonathan so much for all your help every time I come In
Simply the best!
10/19/2024
Joseph R. VERIFIED CUSTOMER
I had a great experience. No complaints.
10/19/2024
Robert A. VERIFIED CUSTOMER
I always request Ruben he is so good and nice
10/19/2024
Carl W. VERIFIED CUSTOMER
No problem bring the additional survey on!!
10/19/2024
Oliver C. VERIFIED CUSTOMER
Oscar was super friendly and efficient through out the process
10/19/2024
Robert S. VERIFIED CUSTOMER
Awesome series
10/19/2024
Mohideen B. VERIFIED CUSTOMER
My recent service visit took longer than anticipated/ promised, and I believe it would enhance the customer experience if complimentary refreshments were available during the wait. This was my first time visiting for service, and while the complimatary drop-off was not awailable but was offered to a nearby malll. I did not understand the reasoning. I was informed that recall services could only be addressed through an online appointment or phone call, which was stricter than my previous experiences with Honda dealerships.
I noticed a contrast between the high level of attention and courtesy extended when I purchased my vehicle and the less welcoming experience during this visit. It felt as though service expectations might have diminished post-sale, which is a trend I’ve observed at various establishments across the U.S. lately. Improved consistency in customer care throughout the ownership journey would greatly enhance the overall experience.