Norm Reeves Honda Superstore Cerritos Auto Repair Service

I was told it would take 2 hours and it ended up taking 3. I made an appointment for 10:20 & they didn’t get me out my car until almost 11.

Hqppy to deal with us and very responsible. Call on time and very nice person.

Very satisfied with the work that was done to my car. Got me in and out quick and very professional and welcoming. Thank you for your services.

I am satisfied with JULIE & Honda REVES . Thank you Julie

Miguel is very helpful and really appreciate in assisting us with our vehicle. We highly give him high commendation for his work.

Thankyou,Julie,I am very satisfied.

Don’t take no for the answer.

Fast, helpful

Excellent

Bryan was super professional and friendly. I would come back just to get him again as my service advisor. Thank you

Unsatisfied with customer service. Poor communication, and no regards for the customers. Other companies would provide customers with rental cars if the service takes longer than 3 hours. I asked the representative even if it took more than 24 hours, Honda wouldn't provide rental cars and he told me exactly word by word that Honda doesn't provide rental cars to customers because Honda has to pay for the rentals. Does that mean it is ok for customers to pay out of their pocket for a recall cars that is not customer's fault? What about to customers who live by themselves with no extra rides or cars? Uber? It would have been the same price to rent a car. Also when I went to pick up the car, it took an hour for my car to be picked up. First I thought maybe they are washing my car cause that's what usually companies do after service but nope. It took a hour because they failed to let me know that my car was ready and already out in the parking lot. Not only me but there was few customers who I personally talked to that have the same issue and was amazed that I waited for a hour. After asking 3 people when my car was ready everyone failed to give me a reply or came back to me with an answer. One person finally took a step to find out and told the representative I first asked to and I find out my car was already outside for the past I don't know how long. The rental car place was absolutely amazing that they even gave me a ride to Honda when I went to return the rented car. Honda? Nothing. I didn't expect to get a ride but not even a direction to the place. This really changes my mind about Honda. I love my car but customer service? Nope. Lastly, even if you call to ask how to make it satisfying, I don't think there will be anything that would make me even a little satisfied unless you reimburse my car rental fee.

Trevor is professional, courteous, and has excellent follow through. He is informs about what work will be done on my car, explains patiently and always calls back when he says he will. Trevor is an asset to Norm Reeves Honda.

Great service. I come from Long Beach to get my car serviced at your shop. Never disappointed

He made it easy for me.

Javier was very helpful and made it a great visit.

As a customer taking their vehicle to receive service, a long wait time is expected. The wait time was verbally stated to be 1-2 hours long, but a 4-hour wait is quite exaggerated. I had to follow up with staff after 3 hours and staff stated it would be ready in a few minutes . So I payed for the service and it still 40 minutes to have my vehicle. I was told by staff that the service would be complimentary due to long wait time . I did receive my money back. Yet , that did not change the experience . Hope the next car service can go smooth .

He was professional and knowledgeable. Very polite held the door for me! Who does that these days? Awesome customer service!

Thank you for everything!

Yes Juan, was very knowledgeable and understood my vehicle. Explained what was needed, and understood why I opted to handle the air filter myself, one of the few maintenance things I can still manage. Highly recommend Juan

Steve is great.