I had a great experience today with a few staffers.
Gilbert Ruiz, finance manager (I think his name is) Luis, John from service and even the parts guy at the counter (I forgot his name) was helpful.
I’d rate my experience 10 out of 10!
7/4/2021
Michael N. VERIFIED CUSTOMER
Team quickly greeted me and acknowledged my appt. Lilia was out very soon after and processed me in. Car was ready just when she indicated. All very good! Prompt pleasant and professional.
7/4/2021
Miranda R. VERIFIED CUSTOMER
Jacob was super friendly and helpful! I would absolutely recommend him and Norm Reeves Honda to my friends and family!! Thank you, Jacob!
7/4/2021
Jo Ann. VERIFIED CUSTOMER
Everyone was very polite and efficient.
7/4/2021
Steven C. VERIFIED CUSTOMER
My service tech
Justin or Jordan ???
Was very accommodating
7/4/2021
Alfred B. VERIFIED CUSTOMER
She's very helpful, professional, knowledgeable and always remind you which are important priorities that needed service in your car.
7/4/2021
Frederic P. VERIFIED CUSTOMER
Ivette Is always super professional fast and accurate it is always a pleasure to have her as my service witer ..thank you Ivette!!
7/4/2021
Daniel K. VERIFIED CUSTOMER
Everything handled professionally.
7/4/2021
Douglas S. VERIFIED CUSTOMER
Very polite and professional
7/4/2021
Mark B. VERIFIED CUSTOMER
Jason Wu was excellent. He listened and provided great service
7/3/2021
Dave T. VERIFIED CUSTOMER
Very efficient, no nonsense, let’s get this done. I was impressed.
7/3/2021
Joy L. VERIFIED CUSTOMER
Jacob was perfect. Professional. Attentive. Pleasant
7/3/2021
Carolyn N. VERIFIED CUSTOMER
Great timely service. Thanks
7/3/2021
Lee G. VERIFIED CUSTOMER
John Le took care of my two issues without any issues. He called to keep me updated on the progress and let me know as soon as it was ready. It was outstanding customer service.
7/3/2021
Anis J. VERIFIED CUSTOMER
Jason Ung 101/100
Excellent service
7/3/2021
Frank T. VERIFIED CUSTOMER
Excellent service
7/3/2021
Larry G. VERIFIED CUSTOMER
I'm the wrong person to ask.Customer service surveys like this which inquire about the person rather than the activity alone, in the view of the employee, is micromanagement at best and snooping over one's shoulder, at worst. Yes, the question was about satisfaction alone, and yet the employee was identified, implying that she is not trusted.
Much better, in my view, would be to ask if there is anything you can do to further identify and assist me with my transportation needs. Then if I have a complaint about your very professional and helpful employee or anything about your company and its products and services, then I'll let you know.
7/3/2021
Dina Marie. VERIFIED CUSTOMER
Ivette was fine. While I did feel she shrugged off my inquiries about known battery defects with my year make and model car, she was professional and got the job done. My biggest complaint is I was told there was absolutely nothing wrong with my car aside from the fact that it needed the 30k maintenance and my battery (which was replaced by AAA last year) was leaking acid into my car and I needed to contact them to get a new one. I called AAA out who tested the battery and sprayed a substance on it to check for the acid leak. My battery is good and not leaking any acid as your technician indicated. I witnessed the testing personally. Per AAA, the only problem with the battery was the terminal was loose which he said should have been fixed by the dealership during maintenance. The tech also showed me a loose part in front of my battery that was missing bolts. Why wouldn't that have been addressed or fixed during my visit? Shamefull!