John Le was helpful and friendly . His service was excellent and super helpful, informative . i was super satisfied and happy to have his service. thank you again
i much appreciated it
8/2/2022
Doreen A. VERIFIED CUSTOMER
Great job Viviana, I appreciate your help and support when our vehicle requires service and or anything else, great teamwork from everyone. Thanks again.
8/2/2022
Michael F. VERIFIED CUSTOMER
Not now. Thank you.
8/2/2022
Srinu P. VERIFIED CUSTOMER
Without doing a proper diagnostics I was given an estimate of almost $4,000 for ‘possible repairs’.
My batter test failed. When I told John my battery was newly replaced by a Honda dealer in Texas, he said he cannot look at that. He was asking me for a paper invoice for a replacement that was done an year back.
How can something like battery replacement not appear on my VIN and why should Customers be asked to keep trial of paper bills?
My Van was also not washed and given. It was just placed in a parking lot and I was asked to go pick it up.
8/1/2022
Eugene M. VERIFIED CUSTOMER
AC condenser issue on my certified preowned Honda Civic. Rep was friendly, but felt very taken advantage of after this factory recall won't be covered, diagnostic was never even run, and Honda not honoring both a known recall or my extended warranty.
I've seen the service advisory sent to dealerships online and believe this should be covered at no cost to me. No assistance was given and I spent 4 hours of my day for no diagnostic to even be run during that time: "I could take your money, but Honda will still not cover the cost of the repair."
So you will not check to see if the condenser degraded on its own due to corrosion (recall issue), you just assume I caused the damage, and I'm stuck with the bill. When I went out of my way to spend $2000 on an extended warranty for my purchase. Never again.
I will elevate to Honda Corporate and shop to other servicers, but overall, my opinion of Honda has really been damaged. And I'll likely consider even pricier service options (mom and pop shops) to avoid funding a corrupt company that doesn't look out for customers when this is a KNOWN AC CONDENSER ISSUE. Very disappointed with this service and brand.
8/1/2022
Ricardo C. VERIFIED CUSTOMER
Took care of me and looked at back service records to make sure I was up to date. Express service with an appointment is always appreciated
8/1/2022
Christian M. VERIFIED CUSTOMER
Super prompt service! Saved the day.
8/1/2022
Hakan E. VERIFIED CUSTOMER
I like honda service.John was very friendly and good person.
7/31/2022
Kevin N. VERIFIED CUSTOMER
Excellent services
7/31/2022
Theresa M. VERIFIED CUSTOMER
As always great service!!
7/31/2022
Samantha D. VERIFIED CUSTOMER
Great service from John!
7/31/2022
Janet R. VERIFIED CUSTOMER
Viviana was more than helpful!
The service was excellent
Thank you
7/31/2022
Miro G. VERIFIED CUSTOMER
Fast, professionalism, nice service !
7/31/2022
Robert S. VERIFIED CUSTOMER
John was helpful
7/31/2022
Eleanor H. VERIFIED CUSTOMER
John Le goes out of his way to provide excellent customer service!
7/31/2022
David R. VERIFIED CUSTOMER
Eivette and the service team were great problem was the windshield vendor who's product either damaged the front windshield. I am happy ziggy an his team are looking into this issue and gets taken caare off no cost to me as I had nothing to do with no sand storms (etc.)
7/30/2022
Perdita B. VERIFIED CUSTOMER
Honest and transparent f
7/30/2022
Jolie K. VERIFIED CUSTOMER
Hello! Ivette Rodriguez provided excellent customer service during my recent oil change and service appointment. She is professional, knowledgeable, and empathetic. Ivette's interpersonal skills are exceptional and she leads with experience and a positive attitude.
Ivette Rodriguez is an asset to Norm Reeves Honda!