Norm Reeves Honda Huntington Beach Auto Repair Service

I bought a Honda so that I wouldn’t have to take it to the shop all the time. Less than a couple of months after buying a certified 2 year old vehicle from you, I had to bring my car in three times for you to fix one bad tire. The car was sold to me with a patch on the side of the tire which was not a safe repair and never held air. You sent me on my way with that bad tire 3 times. Then you actually sent me to a tire shop down the street. They told me the repair was not safe and I shouldn’t be driving on it. It took all that before you finally put the spare tire on because you said I couldn’t leave with the bad tire and I had to wait for you to order a new tire because you didn’t have one in stock for and HRV? and of course I had to pay for the tire. Next visit I was told you rotated my tires but you hadn’t. I didn’t look at my receipt but I knew you had not rotated the tires because I have a scratch on one of the rims. Turns out you didn’t rotate because of the new tire! So I can’t have them rotated until I purchase two more tires! Then I called to schedule an oil change and was told it would not be covered under my five-year extended warranty plan because I had to wait for the light to come on. Even though the oil had not been changed in over a year and the engine was getting loud. So no, if I had a chance to do it over again I would not buy a Honda and I certainly would not recommend your dealership.

I was worried about the low tire pressure notification that came back the day after I replaced a flat tire I’d gotten on the freeway in another town. I called Norm’s who assured me someone would be there to look at my car by 5 PM. My tires & warning light were inspected, the car given back to me at no charge. I always trust Norm Reeves Huntington Beach with my Honda, and have for the years since I moved here.

Ivette Rodriguez kept me updated on the servicing progression of my vehicle. Thank you!

Awesome care! Thanks AGAIN!

Thank you for adding air in my tires after the car was serviced. Nice touch.

Always great service at HB Honda. Clayton does a good job for you guys.

Ivette and the team delivered the usual great service expected!

Norm Reeves Honda sets a high standard for customer service. I’ve come to expect great service and this trip lived up to those expectations. Well done.

Always receive great service

Great service will come again. Benito was super friendly and very helpful. Thank you for great customer service.

Mr Lagos was exceptional.He was very personable in dealing with customers. He make sure everything is handled correctly.

Ivette has always been an Excellent Service rep, and reason why I still go to HB Norm Reeves even if I’ve moved farther away and have a closer Honda store closer to me. She’s professional, never makes me feel pressured into purchasing something, follows up quickly, listens to my many questions and helps me understand what maintenance codes mean and are for. Thanks to her my 2022 CRV runs smoothly as if it’s brand new.

BENITO WAS VERY HELPFUL AND KEPT ME UPDATED AS PROMISED.

The staff at honda of Huntington Beach are very professional they very friendly people they are the best Benito keep up the good job.

Great service.

Edward helped me out well and was very considerate. Especially when’s he was trying to get me from the lounge

Clayton was very nice and quick. My car was done way faster than I thought. He made sure to keep me updated every step of the way.

He is doing very good job

I was so pleased to be able to get an oil change today without an appointment. John Le was really nice.

Good job