Christian was very professional about everything. And completely honest about everything. I am very satisfied with service today. Thank you very much
1/28/2025
Michael C. VERIFIED CUSTOMER
John is awesome! 'nuff said
1/28/2025
Wadhwa Family. VERIFIED CUSTOMER
Clayton was very helpful and is an asset to your organization.
1/28/2025
Karima M. VERIFIED CUSTOMER
Clayton was a pleasure to work with, but I had a couple of complaints. I received emails stating I was OVERDUE for service. I called for an appointment and the recoded message said to have my current mileage and VIN number handy. Neither of those was asked about. And hour and a half later I learned that the service was not required due to low mileage. A recall issue I was unaware of was checked and the car otherwise was fine. The whole appointment could have been delayed if the mileage data had been reviewed. The next day I received a postal mail card again telling me I was ‘overdue’. Sloppy!
1/27/2025
Jose C. VERIFIED CUSTOMER
Outstanding
1/27/2025
Sean G. VERIFIED CUSTOMER
Kevin was extremely informative and prompt during my service! He gave me advice specific to my car and its condition, while making sure everything went according to plan. On top of that, I had forgotten my water bottle and he called me immediately to retrieve it and kept it safe in the meantime. Thanks Kevin!
1/27/2025
Linda R. VERIFIED CUSTOMER
John Le took good care of my Honda and communicated all steps with me
1/27/2025
Kelly N. VERIFIED CUSTOMER
Christian was great! The service was quick and excellent and everything I needed in the visit.
1/27/2025
Brian L. VERIFIED CUSTOMER
They did an amazing job thank you
1/27/2025
Christine G. VERIFIED CUSTOMER
Benito was extremely helpful. Honda is lucky to have him as an employee
1/26/2025
Angelica C. VERIFIED CUSTOMER
Everything was great. Benito was kind,courteous and helpful in explaining what was needed for me car. I also appreciated that he communicated with me prior to my visit.
Even provided a shuttle for us to nearby shopping center since I live in Culver City.
1/26/2025
Aurelia C. VERIFIED CUSTOMER
Received excellent customer service, this is why I keep coming back to Norm Reeves H B
Thank you!
1/26/2025
Edward D. VERIFIED CUSTOMER
Vivian is a great player of the team.
1/26/2025
Jose S. VERIFIED CUSTOMER
Always great customer service Benito is the reason I bring my cars back he pays attention on every detail that I need and the service is always great thank you Benito!
1/26/2025
Araceli R. VERIFIED CUSTOMER
Benito Torres has great customer service
1/26/2025
Roberta R. VERIFIED CUSTOMER
I was very impressed with Viviana’s professionalism, knowledge and sincere care of her customers. She is five stars.
1/26/2025
Andy G. VERIFIED CUSTOMER
Benito did an excellent
service by keeping me posted on the status of the works that’s being done with my car.
1/26/2025
Jenny T. VERIFIED CUSTOMER
John is so nice and friendly for service about my car issue questions.
However, John can give me any option , such as coupon or any discount to apply next service.
Since the cost total $334.83 is kind of expensive to do only maintain oil and front low and fog light bulb.
Mostly, when maintenance oii change include brake inspection, but Honda service charge me $49.95. It’s so expensive to do but I have to pay.
According to Catherine had a conversation with me last time , I thought that I will get good deal when I came back Honda norm second time because I was so disappointed for customer service for the first time .