Norm Reeves Honda Huntington Beach Auto Repair Service

Very impressed with the efficiency and friendly manner of Tony and everyone else. The whole experience was pleasant and very fast.

Very friendly, explained the services provided and helped me with a ride back to the store to pick up my vehicle.

Very efficient and kind

I would recommend Norm Reeves for service. However, I was not satisfied with some of the electronic documentation I received during this visit (Invoice 943482). I received a text which linked to a picture identifying "maintenance Item Needed" with a fluid reservoir and another one of under the hood of my car, with no explanation as to what I was seeing. I was given the option (in Yellow) to "approve" or "maybe next time" and a $0.00 cost estimate. I think you need to add more information to these notifications explain what your are flagging and why. I found and asked a service rep and she said the fluid photo was brake fluid which would need to be replaced soon. This is difficult for me to understand because you changed the brake fluid on my previous visit in 4/22/25 (invoice 918071). I looked at the printout of the Multi-point checklist and no items were marked as "May need future attention". There was a manual correction for Engine Oil / Automatic Transmission fluid. You were changing the oil during this visit and I had the transmission fluid replaced at Freeway Honda on 7/26/24. Interesting in that Freeway Honda also said they replaced the brake fluid during that service. Does this mean that the break fluid on my Clarity needs to be changed every year?

Great customer service, thanks Alex

John Le He does his best to resolve the issues I mention about my Honda HR-V when I bring in for service. I’m never disappointed ‼️???? is the best service rep????????

I am completely unsatisfied. I called two times to do an oil change service and was denied service twice. Then I finally was able to get a hold of somebody. I was supposed to see Jason he pulled me off to John. It was my first service at first, everything was perfect. I was so happy when I took my vehicle to the gas station. I found multiple scratches. I called John back and mention them, he said to come by I came by. He grabbed the manager they tried to say usual stuff which I understand that. Oh, are you sure the scratches weren’t there? I am 100% sure they weren’t there. A few of them. I have yet to even receive a follow up call. So basically service is terrible being denied and all changed twice not even seeing the person. I made the appointment with no communication with anyone regarding how we’re gonna resolve the scratches on my vehicle.

Everything was done in a very professional way. The price seems high for what was done. The car works well. The final price matched the estimate.

Viviana was professional, knowledgeable and a great asset to Honda Norm Reeves. I would be asking for her again.

Clayton was extremely helpful in the urgent drive up with no appointment. He answered my questions and confirmed the condition. Friendly manner with professionalism. Prompt and efficient! Thank you, Clayton.

Alex was great. Gave me options and provide in depth details about the options I had. Very knowledgeable and professional. Thank you, Alex.

Clayton is knowledgeable and I trust him to help me make the critical decisions of important repairs!

Always great service

I really like the customer service at ResidentsNA; the advisor is excellent—very clear and honest with the information.

Very nice job and good service

Excellent customer service.

Edward was awesome to work with. He is friendly and very informative. He explains things so I can understand what is being serviced. It gives me reassurance my car is in good hands and I can ask all the questions that I need. Thank you so much! Looking forward to my next visit.

All my concerns were addressed and taken care of quickly

If I have to take my car to a dealership for service, I'm coming here. Ive gone to Honda world twice for service, once to try and buy a car - and I will never, under any circumstances go back there again.

Very good customer service. Very polite. Great job.