I rarely give bad reviews the first time, but when you specifically ask a direct question and it is answered you expect that it be the right answer. It is very easy to go check for yourself. I had specifically asked if the car had been washed and if it had been checked. When I got to my vehicle not only had the car not been washed and the dash reset to its functionality the car was actually dirtier than when I left it. Then when I called and texted No response. So my first experience with your service department is a grade of F. I expect to hear back from someone by tomorrow morning.
4/14/2026
Stephanie G. VERIFIED CUSTOMER
Edward obando was the nicest guy ever I drove to Carson from garden Grove and I will not be going to Carson anymore I will be going to Norm Reeves for my service he was so pleasant and kind I look forward to seeing him again thank you!
4/14/2026
Christine G. VERIFIED CUSTOMER
Jason Le gave good customer service
4/14/2026
Susan S. VERIFIED CUSTOMER
I have been working with Benito for a very long time. He is awesome!
4/13/2026
Nancy S. VERIFIED CUSTOMER
Great service! Friendly! Took good care of my concerns!
4/13/2026
Thao C. VERIFIED CUSTOMER
Thank you John and your team. Well done job!
4/13/2026
Ngoc P. VERIFIED CUSTOMER
I’ve had a wonderful experience every time I visit. Thank you, John, for your kind and dedicated support.
4/12/2026
Julia S. VERIFIED CUSTOMER
Everyone was kind and friendly. Benito was very helpful. I appreciated the great communication about today’s service!
4/12/2026
Bao Chau. VERIFIED CUSTOMER
I’m glad I was able to get a last-minute appointment, but I was disappointed with the service I received. When I checked in, I felt like I was being pushed to purchase additional services that I didn’t come in for. I let Alex know I was there for an oil change, but he went on to list several services I was overdue for since last year, emphasizing them as safety concerns. He continued to push these services and offered discounts, but I wasn’t interested.
At checkout, it felt like he was frustrated that I declined the additional services. I explained that I’d prefer to have someone else review them before moving forward, but he didn’t seem receptive to that. I don’t mind the services offered here, but the check-in experience often feels overly pushy and focused on upselling, which makes me uncomfortable.
4/12/2026
Angello S. VERIFIED CUSTOMER
John le was truly one phenomenal in helping me and my Honda. He was quick, very polite and on top of the game.
4/12/2026
Phien C. VERIFIED CUSTOMER
Great customer service, will definitely be back even though it's further than my nearest Honda dealership
4/12/2026
Douglas B. VERIFIED CUSTOMER
Thank you, great service.
4/12/2026
Jesus C. VERIFIED CUSTOMER
Great customer service!
4/11/2026
George M. VERIFIED CUSTOMER
Yvette is the best at her Job. I don't go to anyone else in the service dept.but her. Thank you
4/11/2026
Kaye Louise. VERIFIED CUSTOMER
Viviana was amazing! Professional, knowledgeable, compassionate! And my car was finished very quickly. Thanks Viviana, I will come back again because of your vision.
4/11/2026
Anchel C. VERIFIED CUSTOMER
Everything was perfect.
4/11/2026
Shaindell G. VERIFIED CUSTOMER
I am always satisfied with the friendly service that I get at Norm Reeves Honda.
4/10/2026
Kristin S. VERIFIED CUSTOMER
My car was done in a timely fashion and I was not upsold on anything, just what was needed.
4/10/2026
Allison D. VERIFIED CUSTOMER
Viviana is the best. She is the reason I bring my car to this dealership. She is so knowledgeable and gives great customer service. She always explains things very clearly and addresses any concerns that I might have.