We purchased a vehicle from darling in May of this year. The service writer who was getting items fix with vehicle got promoted and no one followed up on his orders. I had to call in August to find out the parts never got ordered. When i had them ordered again, again something happened and no one called and parts were not ordered because we didn’t make an appointment. We were not told an appointment had to be made before the parts could be ordered. When we called again Ryan took over the service order and he booked the appointment and got the parts in. Overall once ordered and the work was completed ahead of schedule for the day and that was appreciated. However overall customer service was not great and neither was the follow through
12/14/2023
Jeff H. VERIFIED CUSTOMER
That was 2 questions;-)
12/14/2023
Avery L. VERIFIED CUSTOMER
I only say I’m not completely satisfied because I was charged $850+ for one rim on my Ford Edge, when I have seen them going for less than $500 online in brand new condition. I also ended up paying $110 over the original estimate I was given, but I could’ve overlooked stuff on the receipt. Overall, very friendly service team and had my car ready by noon on the day they said it would be ready.
12/13/2023
David D. VERIFIED CUSTOMER
Nate was great. Fixed an error in the computer system to update my contact information. Very helpful. Rental car team waere very efficient
12/13/2023
Kimberly H. VERIFIED CUSTOMER
Thank you so much! Jeff was amazing!
12/13/2023
David F. VERIFIED CUSTOMER
Superb service and good advice throughout the process.
12/12/2023
Jeanne R. VERIFIED CUSTOMER
This is a very busy time of year..I’ll try to complete, but no guarantee
12/12/2023
Carroll H. VERIFIED CUSTOMER
Ryan has done an exceptional job of replacing Joe Turner. He is personable, professional and is accommodating. I give Ryan Kenyon high marks in his new role and look forward to continuing our relationship! We love Darlings Ford and it is employees like Ryan that keep a positive image for Darlings!
12/12/2023
Clinton B. VERIFIED CUSTOMER
He is attentive and Friendly
12/12/2023
Rosemarie B. VERIFIED CUSTOMER
Betty Jo went above and beyond to answer all my questions and more! Excellent job!
12/12/2023
Stephen C. VERIFIED CUSTOMER
Excellent customer service. Everything was explained in detail. Everything was done professionally. I would highly recommend darlings Ford.
12/10/2023
Jane C. VERIFIED CUSTOMER
I have no idea who Betty jo is. I worked with Liz Wooster who went above and beyond to make sure she explained everything
12/10/2023
Betty Jo. VERIFIED CUSTOMER
Jeff is amazing.
12/10/2023
Ben W. VERIFIED CUSTOMER
Friendly service. Finished ahead of schedule. Great job, well done
12/10/2023
Peter D. VERIFIED CUSTOMER
Great that problems solved. Dependable service, we trust Darlings .
12/10/2023
Trevor S. VERIFIED CUSTOMER
Jeffery was awesome to deal with! First ford I’ve bought from darlings and will only be buying from them after my experience dealing with Jeff in service.
12/9/2023
Robert J. VERIFIED CUSTOMER
Jeff is always friendly, helpful and professional
12/9/2023
Keith J. VERIFIED CUSTOMER
Since Cooper is no longer employeed there it really doesn't matter
12/9/2023
Emily C. VERIFIED CUSTOMER
I had a girl now and I can’t remember her name, but she was fantastic and really went the extra mile by reaching out and checking in before my appointment!
12/8/2023
Kenneth C. VERIFIED CUSTOMER
Ryan always does a good job. We particularly appreciate him and his team discovering that our right rear axle bolt had sheared off. The cause is of some concern to us, but at least its repair has been scheduled.