As always, Joe was professional, knowledgeable and has a great sense of humor! A pleasure to work with.
Jane I
2/4/2025
Ahmad Z. VERIFIED CUSTOMER
Joe is very knowledgeable, friendly and polite.
2/2/2025
Tracy C. VERIFIED CUSTOMER
As always, satisfied.
It is frustrating being asked to fill out 3 repetitive surveys.
2/1/2025
Jacob K. VERIFIED CUSTOMER
I’m not coming back in so nothing this time.
Here were my concerns-
- I was asked if I had questions via text. I asked questions but none were acknowledged or responded to. If the texts are just automated for you to provide updates, don’t ask if I have questions.
- I asked verbally in the morning and via text for a written quote for my rim rash. I did not receive a quote.
- I have a trunk all weather mat that wasn’t cleaned with the butler service. This wasn’t on the butler checklist…should it be?
Overall the visit was fine. You were friendly in the AM, the requested work appeared to all be completed, and I liked how clean the inside of the vehicle was.
To be fair, I manage the Uline CS call center. Our CS is unmatched so I often have unrealistic expectations.
Again, the overall experience was fine. A couple easy corrections would have made it excellent. Fine experiences don’t motivate customers to want to come back next time. There are too many other options out there.
Food for thought since you asked.
-Jacob
2/1/2025
Chuck F. VERIFIED CUSTOMER
Very happy with the service. Completed on time and on budget.
Disappointed in not being able to arrange a shuttle ride to pick up my vehicle.
2/1/2025
Ana J. VERIFIED CUSTOMER
Rodney was very helpful and knowledgeable!
2/1/2025
Cynthia I. VERIFIED CUSTOMER
Excellent customer service
2/1/2025
Carol T. VERIFIED CUSTOMER
Sam was great. It was a simple appointment for safety recall.
2/1/2025
Elizabeth M. VERIFIED CUSTOMER
Great service and experience
2/1/2025
Marion M. VERIFIED CUSTOMER
Joe was very helpful with establishing the battery replacement warranty. Thank you
1/31/2025
Raymond R. VERIFIED CUSTOMER
Joe did an excellent job
1/31/2025
Louis L. VERIFIED CUSTOMER
Joe is very professional on his job.
1/30/2025
James W. VERIFIED CUSTOMER
Picking up my vehicle: I was given false information where on your facility my vehicle would be located, very disappointing!I was very disappointed when given false information on where my vehicle would be located on your facility
1/30/2025
Gail B. VERIFIED CUSTOMER
Joe took good cate of my car’s maintenance needs. I was kept up to date about the service timeline.
I appreciated the complimentary rides back to my home.
1/30/2025
Matthew M. VERIFIED CUSTOMER
Sam was awesome!Sam knew who I was when I walked in, explained my services, and gave me an estimate of price and time. At other places, Service Advisors have made me feel like a bozo. Same was the opposite. He was thoughtful and checked in while I was waiting. Awesome!
1/30/2025
Blanca P. VERIFIED CUSTOMER
Buen servicio
1/30/2025
Ryan S. VERIFIED CUSTOMER
Every time I come in, I feel well taken care of. Honest service. Thanks for that.
1/30/2025
Timothy B. VERIFIED CUSTOMER
Joe is the best. So honest and professional yet very down to earth