Although the gentleman in the service department was very nice and helpful and the work it’s self was pretty fast, I was not satisfied and probably will not get my vehicle serviced at that particular service location again, I am accustomed to service providers going the extra mile for example Vacuuming my car after a service, or even offering a car wash I spent over $350 dollars in this location which for me is a lot of money......only to receive my vehicle back not vacuumed at the minimum. I did read the bold sign when walking in that says the location does not wash service vehicles anymore and I accept that but because of this small action that goes a long way to show your appreciation to your customers you all lost out on a potential regular loyal customer. Again the gentleman that helped me was very polite and professional but not going the extra mile was what I am unhappy about.
11/9/2019
Julieta D. VERIFIED CUSTOMER
Tommy was accommodating and helpful.
I like the free ride shuttle too. It helps customers maximiE their time while waiting.
11/9/2019
Bruce M. VERIFIED CUSTOMER
Kevin outgoing and knowledgeable. Kevin took time to answer my questions to my satisfaction . He made the overall experience at your shop on 9th Av a good one . Thanks....
11/8/2019
John J. VERIFIED CUSTOMER
I went for a 7am appointment. I ask Tommy will I be out by 10am He ensure me yes. 10am came he said couple more minutes. That turn out to be over another hour. I seen my car Inside sitting not being work on. I still will be a customer but S.F.Honda haa alot of room to Improve
11/8/2019
John N. VERIFIED CUSTOMER
Not a problem I look forward to the survey
11/8/2019
Rod P. VERIFIED CUSTOMER
Excellent service! Thank you!
11/8/2019
Murdies W. VERIFIED CUSTOMER
Very very happy best staff and funny.
11/8/2019
Elaine N. VERIFIED CUSTOMER
Thank you Tommy for your professionalism, expedience, and thoroughness. Would enjoy working with you again!
11/8/2019
Mary H. VERIFIED CUSTOMER
The three times I have brought my car to the Folsom St site have all been great experiences. This time with Devron was very satisfying because he had extra duty and he performed his tasks with skill and expediency. Next time I told him I would request him personally.
11/8/2019
Kenneth G. VERIFIED CUSTOMER
Excellent
11/8/2019
Li N. VERIFIED CUSTOMER
Tommy Jung provided excellent services during my visit at Honda. Thank you!
11/8/2019
Wallace G. VERIFIED CUSTOMER
Devein was very personable, professional and pleasant. He was knowledgeable and answered all questions I had to my satisfaction.
11/7/2019
Kamilya Murgaliyeva. VERIFIED CUSTOMER
Great
11/7/2019
Michael R. VERIFIED CUSTOMER
I give Juan Martin the thumbs up, 5 stars, he was cordial, knowledgeable, professional, and took the time to go over the scheduled maintenance procedure. Very happy with the overall service.
11/7/2019
Antonina "Toni". VERIFIED CUSTOMER
The customer service was excellent, as usual, from Ace!
11/7/2019
Donovan P. VERIFIED CUSTOMER
Great
11/7/2019
Giulia G. VERIFIED CUSTOMER
Very helpful in getting things sorted with insurance and keeping me informed.