I liked Brent’s personality. He was friendly and personable, and made me feel welcome. Overall, he made coming to HT a great customer service experience!
Additionally, kudos to the operator who answered my service call—she looked to see if she could get me in (on very short notice) and she DID!
One more thing—shout out to the lady who did the popcorn, cookie and coffee. I was extremely thirsty when I arrived, and I went over to the cooler on the counter to get water. It was empty. I went back to my seat, and a few minutes later SHE WALKED OVER TO ME and handed me an ice cold bottled water! She said, “Here you are!” I thanked her—awed that she NOTICED AND FOLLOWED UP. I would have checked again later, but she stopped what she was doing and went and got me some water. That is TOP NOTCH customer service! I have great experiences every time I go. Two thumbs up!
4/22/2023
Zachary M. VERIFIED CUSTOMER
Had a 3pm appointment to replace 4 tires. Upon arrival, there was no tires pulled for my appointment. It took over 3 hours and when it was said and done, they had replaced with a more expensive tires than originally agreed upon when making the appointment. The guy who helped me, was very nice and did everything he could to try and make up for my bad experience. However, this is the only bad experience I’ve had with Hampton in the 5 years I’ve been coming here.
4/22/2023
Tracy H. VERIFIED CUSTOMER
Great appreciation for the opportunity to schedule a service appointment and vehicle text update status! Thank You!!!
4/21/2023
John K. VERIFIED CUSTOMER
Dealing with Leslie in service is always a pleasure. She is awsome.
4/21/2023
Daniel C. VERIFIED CUSTOMER
No complaints. Very satisfied.
4/21/2023
Michelle A. VERIFIED CUSTOMER
Slick is the best!!!
4/21/2023
David R. VERIFIED CUSTOMER
The Best
4/21/2023
Richard C. VERIFIED CUSTOMER
Steven was great
4/21/2023
Jennie F. VERIFIED CUSTOMER
I LOVE Hampton’s service! So convenient. Seriously doesn’t inconvenience me at all with work since they can bring me home and pick me up. The more PTO I can save the better!
4/21/2023
Michele T. VERIFIED CUSTOMER
My service experience with Leslie was excellent. She is a great example of why I returned to Hampton and purchased my vehicle a few years ago. It’s the exceptional service after the sale that really matters. Great job Leslie and thank you!!
4/21/2023
Susan R. VERIFIED CUSTOMER
Paige and Leslie are both amazing! Fast and courteous service.
4/20/2023
Gladys G. VERIFIED CUSTOMER
Excellent Service
4/20/2023
Sherry C. VERIFIED CUSTOMER
I am always satisfied with the service at Hampton Toyota
4/20/2023
Donald G. VERIFIED CUSTOMER
Very satisfied and Carice was exceptional
4/20/2023
Marella W. VERIFIED CUSTOMER
Yes, a job professionally done.
4/20/2023
Stanford M. VERIFIED CUSTOMER
The service was great and people were friendly.
4/20/2023
Wayne B. VERIFIED CUSTOMER
Excellent service
4/19/2023
Charmaine S. VERIFIED CUSTOMER
To trust someone with your vehicle to be serviced properly, 800 miles from home is not easy when your check engine light comes on. I have had bad experiences with dealerships in the past. This was not the case with Hampton Toyota. When I arrived, Leslie Whitteker put me at ease, letting me know they would check things out. When the staff was finished with my car and issues were addressed with my approval, I knew my trip back home would be a safe one. Hampton Toyota left me with a true feeling of confidence that my car was road ready...
Thank you
4/19/2023
John F. VERIFIED CUSTOMER
Excellent customer focus
4/19/2023
Carrie S. VERIFIED CUSTOMER
I hope I get her again when I have to go there she was very nice