Always been very pleased with the service in the past, but this time it was truly horrible, did not do some service that I was billed for and informed me I needed a new battery which I had tested at Pep Boys and it tested ok, also informed me I needed new brakes on the front and the car only has little over 20,000 miles. So I am really concerned about what has happened to the maintenance service at Hampton
4/2/2024
Susan N. VERIFIED CUSTOMER
Very pleasant and efficient. She answered my questions. Thanks!
4/1/2024
Tyressa C. VERIFIED CUSTOMER
Thanks for great service
3/31/2024
Karen W. VERIFIED CUSTOMER
I arrived a little before noon, and approved a couple of critical things to be done once there. The problem was that my service advisor, Leslie, never communicated with me about the process and wait time. I was there until almost 4:00pm with no communication other than what I could get from other service advisors. I approached her several times, but she was busy on the phone and barely addressed me until I left. She did say that she would check on the timeline, but never came back to me to communicate what it was. The whole process was very frustrating.
3/30/2024
Aleeta F. VERIFIED CUSTOMER
Steven was very kind n helpful
3/29/2024
Mary W. VERIFIED CUSTOMER
Very good service
Thank you
3/29/2024
Chester D. VERIFIED CUSTOMER
Excellent service
3/29/2024
Billie Jo. VERIFIED CUSTOMER
Thanks you
3/29/2024
Kim S. VERIFIED CUSTOMER
Steven is the best! Very professional and personable.
3/28/2024
Catherine L. VERIFIED CUSTOMER
Carice is so helpful and polite as well as professional, I have been coming to Hampton a long time and I just love working with Carice.
3/28/2024
Patsy D. VERIFIED CUSTOMER
It is always a good experience when dealing with Hampton Toyota - will always bring my auto to Hampton
3/28/2024
Barry B. VERIFIED CUSTOMER
I had a 2pm appointment but got there
an hour early at 1 pm to have 2 of my 2019 Toyota Highlander SE power door lock actuators replaced that were faulty ! I have an Extended Warranty that covers them , and the parts were in stock , but the Warranty Company took hours to Approve the repair work ! I am Not happy about the Warranty company taking SO LONG while me and my wife waited there for over 4 HOURS to get the repairs done ! Our Service Rep Dulsey did all she could do to get the Approval from them , it was over $ 1000 that the warranty company had to get higher up management to Approve the work !!
That is RIDICULOUS !! Because No Matter How Much The Cost I Paid For That Warranty when I purchased the car , and The Same Dealership Hampton Toyota where it was bought was doing the Repairs !!
3/28/2024
Debra H. VERIFIED CUSTOMER
I was helped quickly and the work (tire rotation) within the time stated.
Very friendly staff and crew
3/28/2024
Lyne P. VERIFIED CUSTOMER
Amazing service! Great man and he helped me figure out so much about my car!
3/28/2024
Mary B. VERIFIED CUSTOMER
Caprice is always pleasant and knowledgeable.
3/27/2024
Jeremy Broussard. VERIFIED CUSTOMER
Thank you !
3/27/2024
Thomas P. VERIFIED CUSTOMER
Right on guys, Steven,C Nelams is a great representation of Hampton Toyota