Not needed. First time I was in was 2 weeks ago, an oil change became a $500 expense. Today in for recall and to fix a disturbing sound your people caused by changing a filter and allowing debris in and I received a $2500 estimate. When questioned I was fairly rudely told that this time it was caught because a master mechanic looked at it instead of just a tech and these type of issues are going to happen with any 2015 vehicles with 90000 miles. Clearly your dealership rewards upsells. You should note that the only one who has serviced by car was another Toyota dealer, Courville, and clearly the service was far better. If your team thinks my limited edition 4Runner should be racking up $3 grand in two weeks in normal maintenance at 90,000 miles, I’ll save my money and won’t buy Toyota again. Horribly disappointed. And truly saddened that my female advisor felt it was acceptable to talk down to me in such a manner. As a marketing vice president, I will tell you word of mouth is everything. I will not be recommending you.
8/3/2024
Torry F. VERIFIED CUSTOMER
Mr Brent is so awesome!
I thought my key fob was broken
He patiently explained how to fix it. He is so very nice and helpful!!
8/2/2024
Lena M. VERIFIED CUSTOMER
Very Pleased , very pleasant , job well done !!!
8/2/2024
James H. VERIFIED CUSTOMER
Brent is always courteous and professional when I see him for services on my Toyota vehicle. He is always upbeat and has good energy for the tasks at hand. I feel he is a great asset to your organization.
8/2/2024
Nathan L. VERIFIED CUSTOMER
Satisfied with service from Leslie.
8/2/2024
Yorbin S. VERIFIED CUSTOMER
Very kind lady and attentive to your needs.
8/2/2024
Eris P. VERIFIED CUSTOMER
Always a pleasure doing business with Steven.
8/2/2024
Phyllis R. VERIFIED CUSTOMER
Hampton has been Our trusted Toyota sales and Service go to for # 1 in everything. Will always go back to that caring and trusted dealership forever. Oh! and by the way the coffee and cookies are the best in their pleasant and fine waiting room. In closing I say that Hampton Toyota is number one in Acadiana and surrounding areas. Phyllis R
8/2/2024
Marella W. VERIFIED CUSTOMER
Steven is very good at his job and keeps me informed of the progress of my visit. Everyone else whom I may be in contact with also are very polite and helpful. Marella
8/1/2024
Lori C. VERIFIED CUSTOMER
Brent was informative and always does a great job.
8/1/2024
Stanley R. VERIFIED CUSTOMER
It was a pleasure working with Randal. He was knowledgeable, thorough , professional and articulate. He gave helpful reassurance that the work done would be effective and lasting and with a 1 year warranty.
8/1/2024
Leslie D. VERIFIED CUSTOMER
My experience with Trent was limited. However, my experience with Brent was not good at all! With that said, Tom Jardell went above and beyond to make it right and he did! I really can't say enough good about him. I truly appreciate everything he did, which was way more than expected.
7/31/2024
Marie M. VERIFIED CUSTOMER
Thank you for your patience and kindness with me. I enjoyed my visit.
Thanks Steven
7/31/2024
Stanley R. VERIFIED CUSTOMER
Randal Is a knowledgeable professional, polite, and articulate.
7/31/2024
Keefe M. VERIFIED CUSTOMER
Great service in all aspects
7/31/2024
Bryan L. VERIFIED CUSTOMER
Leslie was great as usual. Always helpful and nice
7/31/2024
Phyllis L. VERIFIED CUSTOMER
Stephen explained what the service entails, how long it would take, and was very polite!