I’m sorry the problem couldn’t be diagnosed but Philip was upfront and told me what happened.,
5/29/2020
Johana R. VERIFIED CUSTOMER
I was unsatisfied with the service. It took 3 hours for an oil change and tire rotation. Before it was 1 hour and a half. I understand that because of the pandemic everyone is try to stay safe but I don't agree with the fact that there were too many people in the waiting area. At least 15 people and not everyone was taking their distance. Towards the end of my visit my car was blocked and I couldn't get out. I went back inside and I was not treated very well. The guy that seats next to Cathy's office was rude when I asked if someone could move the car that was blocking me from leaving the building. He's attitude was nasty. He might not be my car advisor but that does not give him any right to be rude to me or anyone else.
5/29/2020
Nadine B. VERIFIED CUSTOMER
Hyubdai has an awesome team of people working hard for their customers, and Cathy was no different she was polite and if she didn't know an answer she asked questions to get results.
5/29/2020
Ana E. VERIFIED CUSTOMER
of course thank guys
5/28/2020
Noel K. VERIFIED CUSTOMER
Ms Cathy stump is hands down one of the best people I have interacted with. Amazing customer service . My best experience yet
5/28/2020
Eltirmizy M. VERIFIED CUSTOMER
The service was great and quick. I’ve recieved feed back about what they have done today and what they recommend for the next seevice.
They are so professional
5/28/2020
Lynn T. VERIFIED CUSTOMER
The car service was fine. Cathy Stubbs always does a good job for me. Your employees are always pleasant and helpful. I found it very disturbing your employees were not wearing masks. The waiting room had been rearranged yet chairs are not 6 feet apart. There was lots of room on the sales floor that could have been used to provide more space. I wiped the arms of the chairs and found them to be quite dirty. There was no hand sanitizer anywhere to be seen. Do not call me about this. Do the right thing and bring your dealership up to speed regarding covid 19 safety measures. I was surprised a business of your caliber was so irresponsible regarding the seriousness of this virus.
Thank you, Lynn T
5/28/2020
Ryan W. VERIFIED CUSTOMER
She is very accommodating EVERY time. Jamie
5/26/2020
Stephanie P. VERIFIED CUSTOMER
I appreciate the prompt response of the manager to resolve my issues with operations.
5/26/2020
Michelle H. VERIFIED CUSTOMER
They were there for me and take good care of my car.
5/24/2020
Rhonda J. VERIFIED CUSTOMER
Simply amazed by the exceptional customer service, ease-of-use, scheduling and explanation. Top notch five star quality every time I come. Thank you so much
5/23/2020
Daphne R. VERIFIED CUSTOMER
Cathy Stump is one of the reason I continue to bring my vehicle to Ed Voyles for service. Excellent customer service from entire service team.
5/23/2020
Bernita F. VERIFIED CUSTOMER
The vehicle was recalled. I had to take it back again to fixed the problem Ed Voyles
Allegedly had support to had fixed. Which was no avail because they wanted to charge me for something that should have already been done
5/23/2020
Marianne B. VERIFIED CUSTOMER
Good service. Polite. Phoned me to update me on my car.
5/23/2020
Stephanie B. VERIFIED CUSTOMER
I drove from Charlotte, NC to have my car serviced at "my" dealership. Always friendly and professional.
5/23/2020
Jonathan T. VERIFIED CUSTOMER
I can barely hear the radio Driving down the interstate, after the amp Was replaced. Either it’s the wrong amp or the impedance doesn’t match between the speakers and amp.
5/23/2020
Wagoner L. VERIFIED CUSTOMER
Great ???????? job all the time
5/22/2020
Susan W. VERIFIED CUSTOMER
She was professional and had great customer service skills .. she made every thing seem less for me ... my lyft was called in on time and I got to finish my work while my car was serviced .... thank you Hyndai .
5/22/2020
Linda M. VERIFIED CUSTOMER
Cathy has always kept me updated and informed about the service in my Hyundai....she is the reason I bought my second one in 2018.....
5/22/2020
Nicardo M. VERIFIED CUSTOMER
The problem wasn’t fixed, the next day the same issue still exist. As a IV healthcare professional I need to be able to commute to work in order to make suspensions and IV drugs for our COVID-19 patients. With that being said I was late to work twice including the day after because I had to charge my dead battery because my fan wasn’t fixed. I went online and I couldn’t find an appointment but it shouldn’t matter because I was assured that my car was fixed. So, I will be back on Tuesday to get my car fixed. I’m starting to think I got the warranty rip off, which is when they say they fixed something that they didn’t fix just to contact my warranty company and get easy money since I have a 0 deductible plan. But that is not my representative’s fault it’s the tech that evaluated my car whoever that is. Saying they did something they didn’t do. I’m highly frustrated and will be contacting my warranty department and address how twice my car was brought to you guys and wasn’t fixed.