Everyone was Exceptionally Nice and helpful
In this time of need covid-19 Thanks again !
4/7/2020
Maureen U. VERIFIED CUSTOMER
All the staff members I met from the young man that welcomed me and checked me in , the young lady that got my paperwork together we’re all fabulous. The cashier was great as well. Keep up the good work y’all ????????????????
3/13/2020
Bernard P. VERIFIED CUSTOMER
I asked to have the back panel of the front passenger seat secured. Your statement states it was done. It was not done, its still detached. This is not at all typical of your level of maintenance service.
3/13/2020
Sheila R. VERIFIED CUSTOMER
I was very satisfied with the service that I received today. Thank you Ed Voyles employees for doing such a great job!
Sheila
3/12/2020
Judy C. VERIFIED CUSTOMER
I was impressed by the way I was treated from the time I entered the dealership until I took my car home. The service dept had a litte trouble fixing the car but did not stop until they figured it out. Cathy Stump was super awesome!!!! Kept me in the loop and made it as easy as possible for me to continue going to work by arranging for a rental vehicle while my was being worked on. Really impressed by your entire team. Thank you so much
3/12/2020
Richard S. VERIFIED CUSTOMER
It was a total communications disaster. I was the main communicator since the Auto Collision staff rarely returned phone calls. My car was delivered to the Collision center on Jan. 16. I was told it would take approximately two weeks to repair the right rear bumper, I kept telling them I was going out of state on vacation on Feb 20. No one contacted me to keep me informed. A couple of times I arrived unannounced to get some answers. I kept getting no details on why the delay. Juan Little was my contact. He tried to ease my frustration, but with no success since he could not provide answers. Needless to say, I decided to return the rental car before going on vacation so you all wouldn’t have to continue paying. While on vacation, I finally received word that my car was ready. When I returned on March 9, I picked up my car and drove off. Juan Little offered no apologies for the long delay, nor did the GM of the Center. I hope I will never have to experience this kind of treatment again. I cannot in good conscious recommend Voyles Auto Collision to anyone. Six weeks is way too long to fix a bumper and no communication to boot. It was as if I was a bother to the company.
3/12/2020
Don M. VERIFIED CUSTOMER
Rachel is an excellent representative of your dealership.
3/12/2020
Susan B. VERIFIED CUSTOMER
Phillip **** is the man with the plan. Everytime I take my car in there I am satisfied. He gets me in and out of there. I'm just so happy.
3/11/2020
Millie W. VERIFIED CUSTOMER
Very grateful for the excellent customer service I’ve received! There was a need to have my car checked after I had just had it in and I was helped immediately and the need for my transportation to work was taken care of with expedience. Really impressed by the Service Department! Thank you!
3/11/2020
Rhonda J. VERIFIED CUSTOMER
She provides white glove service each and every time. I'm thankful for the EV team on Cobb Pkwy.
3/11/2020
Kyle R. VERIFIED CUSTOMER
Cathy’s Amazing! Thank you!
3/11/2020
Charles K. VERIFIED CUSTOMER
They failed to wash my SUV? Was Very Disappointed !!
3/10/2020
Brian D. VERIFIED CUSTOMER
I do not need a follow up call. The majority of my experience was positive but like the last time I got an oil change, after paying the bill and getting my keys, there was no one outside to get my car. I just stare at employees as they walk by and at some point someone asks or I flag down someone. It seems like the cashier could have better communication with whoever is handling the porter role (walkie talkie?) and if they're not available, contact a backup person to assist.
3/10/2020
Terry O. VERIFIED CUSTOMER
I was very satisfied with the service & Cathy Stump was very friendly & professional, she was polite with a smile , I say job well done Cathy I felt comfortable with everything at Hyundai dealership.
3/10/2020
Sonia F. VERIFIED CUSTOMER
Rachel is alway pleasant professional and thorough.
3/10/2020
Sandra B. VERIFIED CUSTOMER
I was pleased with the service Cathy scheduled for me. I will be only scheduling appointments with her in the future.