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Real Reviews from VERIFIED CUSTOMERS
Britt W. VERIFIED CUSTOMER
Excellent service from your parts and vehicle service departments. Friendly, helpful and extremely courteous. One of the best overall experiences I have experienced In my 40+ years of owning all types of vehicles. I will return for my future vehicle service needs. Thanks, Britt W
11/23/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“We're so pleased our Service Department lived up to your expectations. We're committed to caring for vehicles, and it's nice to know we're succeeding. Thanks, Britt!”

Mark . VERIFIED CUSTOMER
Erick is great. Very bad experience with TWO 96th. Won’t go back there again. Erick is making up for that dealership.
11/23/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“You're happy with us! Great. We hope that means we'll see you again in the future. Stop by anytime, Mark!”

Scott F. VERIFIED CUSTOMER
Erick was great in addressing my concerns and issues.
11/22/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“We take pride in the skill and knowledge of our Service Department. We're glad you appreciate it, to. Thanks for the review, Scott!”

Hiser E. VERIFIED CUSTOMER
Erick was so nice and outgoing and got my sons car in quickly and finished by end of day. Thank you Erick for being such a pleasure to work with.
11/21/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“We appreciate your positive comments regarding our Service Department. We hope we’ve made a friend—and a permanent customer—in you. We’ll do our best to live up to your review. Thanks, Hiser!”

Loic M. VERIFIED CUSTOMER
excellent service, Erick and his technician went above and beyond with my Daughter's car.
11/21/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“We appreciate your business and your kind words. We hope you’ll trust us for all your vehicle service needs. Thanks, Loic!”

Nicholas G. VERIFIED CUSTOMER
The service your company provides is second to none. I always reccomend your location to amy and all VW owners. Thank you for your continued excellence.
11/21/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“Thank you so much, Nicholas! We're glad we've earned your business. We look forward to seeing you again.”

Justin K. VERIFIED CUSTOMER
Erick took the time to listen to my needs as I was on a limited budget. Erick went beyond my expectations by getting my car fixed within my budget while finding every coupon and discount available too me meeting my budget goal. I’m glad I went to Tom Wood VW and please see Erick!
11/20/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“We're glad you stopped by, Justin! And thank you for trusting us with your vehicle. We hope we've made a friend--and a permanent customer--in you. Stop by anytime!”

Chuck R. VERIFIED CUSTOMER
Due to the uncertainty of the parts arrival to complete the work was highly undesirable. After the third day of having my car ****, I finally had to request a loner car or I would rent one myself because I had appointments already made and needed transportation. I realize getting the battery and not properly diagnosing the ignition switch did not bode well as my first experience with Tom Wood. Since, you are the only player in town, although, there is Reggies’ VW. Not sure what course I will take in the future. Otherwise, my overall experience with the completeness of the repairs seem to be done. Thank you for viewing my concerns.
11/20/2019
Christopher W. VERIFIED CUSTOMER
Took a leaking tire in to be patched/plugged. I sat in the waiting room for an hour before they started it was not in a repairable location.
11/20/2019
Jordan P. VERIFIED CUSTOMER
I experienced courteous and efficient service from this department at VW Noblesville. Having been there a couple times in the past month for tires and scheduled maintenance, I can attest that Manager Pete's top priority is customer care. Erick exemplified this from start to finish. Not only was he personable, he made sure my car would be ready in enough time to make my next appointment. I couldn't have asked for a better experience.
11/19/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“Thank you for such kind words, Jordan! And thank you for trusting us with your vehicle. We work hard to make sure our Service Department is one of the best. Glad you appreciate it, too.”

Debbie B. VERIFIED CUSTOMER
Erick did a fantastic job and was extremely professional while doing so. He put our needs at the forefront. Kudos to Erick and Tom Wood Volkswagen.
11/18/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“Thank you, Debbie! We work hard to make sure our Service Department is one of the best. We're glad it's paying off. Stop by anytime!”

Leila W. VERIFIED CUSTOMER
Erick was extremely helpful throughout my service appointment. Beginning with scheduling all the way to late pick up. I appreciate his excellent customer service!
11/16/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“We appreciate your kind words! Thank you for trusting us with your vehicle. Stop by anytime we can hep you out. Thanks again, Leila!”

Scott M. VERIFIED CUSTOMER
Great service department!!
11/16/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“Thanks for the kind words! We're glad you had a great experience with us. Stop by anytime, Scott.”

Traci M. VERIFIED CUSTOMER
Very disorganized. Couldn’t find previous service reports. Didn’t feel like people were knowledgeable. I’m usually I feel very comfortable with the service department, but unfortunately, I left feeling very uncertain. I understand there have been some employee changes in the department; hopefully everything gets resolved.
11/16/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“Hi Traci, thanks for your review. We’re sorry to learn about this mix-up, but appreciate your patience. Please let us know if there’s anything we can do to make things right. Our Service Manager, Peter, will be in touch soon. Please call us at 317-428-6947 if you'd like to talk. Thanks again!”

Scott F. VERIFIED CUSTOMER
Just waiting on my part to come in so it can be installed. Rear wiper assembly.
11/15/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“Thank you for your patience, Scott! We appreciate it. If there's anything else we can do, be sure to let us know.”

Elaine C. VERIFIED CUSTOMER
The service to my car was fine so far. I’ve only had my car back 24 hours. I know there were some issues with employees this week but I feel more should have been done to keep the car owners informed. My car was scheduled 8:00 Monday morning. It wasn’t serviced until Wednesday afternoon. All communication was from me calling. No one from the service department called me and when I left a message there was no return call. I happened to have an extra vehicle so it was not an inconvenience, however, I’m sure many people were inconvenienced.
11/15/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“Hi Elaine, thank you for your review. We apologize for the miscommunication you received, and appreciate your feedback. If there's anything we can do, please be sure to let us know. Our Service Manager, Peter, will be in touch soon. Feel free to give us a call at 317-428-6947. Thanks again!”

Natascha S. VERIFIED CUSTOMER
The staff is super friendly and very nice. I love coming up there.
11/15/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“We're glad to hear it, Natascha! We appreciate your business and kind words. Stop by anytime we can help you out. Thanks again!”

Noah S. VERIFIED CUSTOMER
Erik was great and super helpful.
11/15/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“Thanks for your review, Noah! We're pleased knowing you're please with our Service Department. If there's anything else we can do, let us know. Thanks again!”

Abdul F. VERIFIED CUSTOMER
Taking longer
11/14/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“Thanks for the 4 stars! If you have any questions or concerns, please don't hesitate to reach out. Thanks again!”

Scott H. VERIFIED CUSTOMER
Great service team. Thank you
11/14/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“Thank you for the review! And thank you for trusting us with your vehicle. Stop by anytime, Scott!”