Brad provided excellent communication,assistance,and cooperation on all issues and items
9/19/2019
Roshuan S. VERIFIED CUSTOMER
I appreciate Ms Ashley keeping me updated along the way,awesome communication she did not leave me wondering if and how long the work was going to be finished I knew everything in a timely matter.. Thanks so much... Lincoln #1 customer service satisfaction
9/18/2019
Kathleen M. VERIFIED CUSTOMER
Always great service and very accommodating. Thank you!!!
9/18/2019
Kevin R. VERIFIED CUSTOMER
I appreciate Brad fitting us in on my tight schedule.
9/18/2019
Richard A. VERIFIED CUSTOMER
He also solved a situation about connecting my phone.
9/18/2019
Carol H. VERIFIED CUSTOMER
Best auto service EVER!
9/18/2019
Harold T. VERIFIED CUSTOMER
Work was done to satisfaction and in prompt time.
Thank you
Gordon Teachworth
9/17/2019
Tom S. VERIFIED CUSTOMER
Communication seems to be lacking.
1. The loaner we received had a very strong maple syrup smell. I noticed whenever we were driving I would get headaches and my daughters (age 5 & 7) would both complain of nausea. When my 7 year old ran for a trash can after getting out of the car, I googled and saw that a syrup smell is a problem with a coolant leaking. I called the dealership first thing Monday morning and had to leave a voicemail to make them aware of the issue, told them it was making my family sick, and asked if I could swap out the loaner. I never received a call back. My 7 year old was dry heaving over a trash can at a gas station today before I dropped it off. I made them aware of the situation again and the lack of phone call back today and was told “sorry. We will get that looked at so the next person doesn’t have this issue.”
2. My husband requested an oil change when he initially scheduled the appointment. I had to remind them of this when they said my car was ready 6 days later.
Just overall disappointed and feel that the customer service was not in line with what we have experienced at other dealerships.
9/17/2019
Mark G. VERIFIED CUSTOMER
Addressed my concerns. Very friendly and kept me informed.
9/17/2019
Gloria S. VERIFIED CUSTOMER
In the ending statements there is a “list of recommendations, but not performed.” Before leaving, the customer could be told about the recommendations and discuss when or why they should really be attended to at a future date.
The service time was lengthy due to an arrival of an unusual amount of incoming people requiring the Quick Lane.
Regardless of the above statements, I was satisfied with the service.
9/17/2019
Linda S. VERIFIED CUSTOMER
My experience today at Island Lincoln was great! My car was serviced in the right amount of time estimated and Graham Ohlmann was very respectable, friendly and professional. I’m grateful to have a fine place to go to service my vehicle.
9/16/2019
Steve S. VERIFIED CUSTOMER
Graham is top-notch. I had a wonderful experience today having my car serviced at Island Lincoln
9/16/2019
Edward S. VERIFIED CUSTOMER
Ashli Barrow is a consummate professional. Highly customer oriented and always goes the extra distance to best represent Island Lincoln Mercury. Nobody does it better!
9/14/2019
Mary S. VERIFIED CUSTOMER
I will return to Island Lincoln when it is time for regular service. Thank you, very satisfied.
9/14/2019
Janelle K. VERIFIED CUSTOMER
Graham has ALWAYS taken good care of my vehicle and my concerns.
9/13/2019
Tonya T. VERIFIED CUSTOMER
Easy and fast.
9/13/2019
Fred R. VERIFIED CUSTOMER
I wouldn’t go anywhere else! Marks great!
9/13/2019
Judith R. VERIFIED CUSTOMER
Always prompt efficient service from Mark
9/13/2019
Patel, Sunil. VERIFIED CUSTOMER
Thank you for take care my car this my first time
Thanks to Mr.Brad