We were not satisfied at all. In fact if I didn't have a an automotive background it seems like the advisor was trying to take advantage of us. They said our CPO vehicle had a bad lower control arm. That part was covered under warranty but the alignment was not. The manager was involved but refused too. I then pulled up our warrant coverage by Acura and it stated it there on page 14. Even then we got pushback. Magicaly we received a 4th phon call saying he pulled strings to get something covered that should have been covered in the first place. Not sure if more training or deceptive practices were at hand. Either way we won't be back. It took a lot to have the services we had done. I was actually on the phone with another dealer to take care of the car when they called me back. No warm and fuzzy feelings when dealing with McGrath. More like holy **** I have to deal with these people again. All over an alignment that should have been covered in the first place. If you reverse this scenario would you want to shop @ McGrath? I know I wouldn't.
9/21/2023
Wanda M. VERIFIED CUSTOMER
Jose Rodriguez and Acuras service manager, Juan,
took exemplary care of me during the service of my 2009 Acura RDX. I appreciate the professionalism as well as the kindness that they both extended to me while I was having my car serviced. I will continue to support and recommend Libertyville‘s McGrath Acura to anyone I know or asks.
Very sincerely, Wanda M
9/21/2023
Jarib C. VERIFIED CUSTOMER
Thank you Nick for be so understanding, professional and seeing the issue I expressed for my car. The car now feels and looks awesome :)
9/20/2023
Ameer A. VERIFIED CUSTOMER
Kelli was great!
9/20/2023
Bruce D. VERIFIED CUSTOMER
Very satisfied with the service and the how Steven Weathers took care of me keeping me updated to what was being done and how my car was progressing he was very professional
9/20/2023
Beatrice N. VERIFIED CUSTOMER
Very professional and great knowledge
9/18/2023
Rocco G. VERIFIED CUSTOMER
Well done- great service.
9/18/2023
Joseph B. VERIFIED CUSTOMER
As always a terrific job. The team and service today was friendly as usual efficient and easy to work with. Once again, I extend my thanks to Nick lanvit who is been taking care of me for nearly 10 years. I’ve seen many positive changes in the service department and will continue to get my Acura service there even though I’m passing multiple dealerships to keep a relationship with McGrath, Acura of Libertyville
9/18/2023
Omar M. VERIFIED CUSTOMER
Great job ????
9/17/2023
Michael A. VERIFIED CUSTOMER
One of the things I treasure about Steven is his ability to explain things very clearly.
9/17/2023
Michael A. VERIFIED CUSTOMER
Steven is just the best!
9/17/2023
Audrey B. VERIFIED CUSTOMER
Very curtious issue was fixed fast
9/17/2023
David F. VERIFIED CUSTOMER
I don't understand why we had to have the differential oil changed while only 1 1/2 years into this 3 yr lease. My wife felt like she had to do it or void lease. Came in for oil change and tire rotation and got unnecessary upsell of 160dollar for differential oil . I don't think that's right.
9/16/2023
Eugene S. VERIFIED CUSTOMER
Excellent service!!
9/16/2023
Marcin S. VERIFIED CUSTOMER
I paid for the A1 service which includes the tire rotation, but the tires were not rotated, instead of I was told I needed new tires, which I declined since I dont drive the car as much (about 6000 miles a year). Since part of the service wasn't done, I dont understand why the price didnt reflect that.
9/16/2023
Gretchen S. VERIFIED CUSTOMER
Stephen was awesome. Walked me through everything and even had pictures. Great service.
9/16/2023
Josefina C. VERIFIED CUSTOMER
Professional service
9/15/2023
Brian G. VERIFIED CUSTOMER
The job is not quite complete, due to a back ordered part. However, the service thus far has been stellar! Thank you and look forward to the job being completed.