Very long waiting time. I had an appointment but still had to wait 6 hours. The problem is still not resolved.
9/26/2023
Milan S. VERIFIED CUSTOMER
Fast!
9/26/2023
Deksha S. VERIFIED CUSTOMER
Great service from Steven Weathers.
9/26/2023
Cheryl K. VERIFIED CUSTOMER
Excellent service
9/26/2023
John L. VERIFIED CUSTOMER
Jose was excellent. He explained everything that was going to be completed
That was due for our maintenance program.
That maintenance was finished sooner than he quoted.
Very good asset for McGrath Acura.
9/26/2023
Jeffrey Z. VERIFIED CUSTOMER
Took 20 mins longer to get my car once it was done. We had to wait for the tech’s paperwork Car was in good order with no oily handprints anywhere and was not washed per my request. Good job
9/25/2023
Elena D. VERIFIED CUSTOMER
Excellent service, going beyond and above - that’s how I can characterize it! Very grateful, thank you!
9/24/2023
Steven H. VERIFIED CUSTOMER
Excellent customer care. Thanks to all for a good experience.
9/24/2023
Abdel E. VERIFIED CUSTOMER
It was a busy Saturday in the service dept. But Kelli and the staff were so professional and gracious that made my visit very smooth and comfortable. They kept me updated on every step to the end. Thanks for another pleasant visit.
9/24/2023
Deborah L. VERIFIED CUSTOMER
Had to jump start car at home, made appointment and saw Jonathan who took good care of me as battery was faulty. They checked car and has a coolant leak, Jonathan recommended replace gasket. Jonathan very professional & has great customer service. I called back and spoke to some one else and placed order for gasket, they said I will be contacted when it comes in to have it installed. ???? Jonathan
9/24/2023
Michael A. VERIFIED CUSTOMER
10/10 — thank you!
9/23/2023
Margie R. VERIFIED CUSTOMER
Check in was laborious. Went in to check in area, and numerous people there eating pizzas for lunch. No one seemed too anxious or eager to help, maybe the pizza was more interesting.
9/23/2023
Ralph W. VERIFIED CUSTOMER
As always.....excellent service and expertise in care for our Acura !
9/23/2023
Nikea M. VERIFIED CUSTOMER
Your customer service is OUTSTANDING! Johnathon was super nice & professional, he explained everything in detail once he delivered the car back to me.
Nick your service manager was very understanding & went out of his way to fix my problem! He went beyond what any other manager in my past experience has ever done for me.
Thank you for being #1 in customer service!!!
9/23/2023
Oscar C. VERIFIED CUSTOMER
He was very kind with me and everything was good. Thank you so much for keeping my car in good condition
9/23/2023
Beata K. VERIFIED CUSTOMER
Very professional with his work and extremely helpful with making sure that I understand the serviced items
9/22/2023
Bruce D. VERIFIED CUSTOMER
Steven kept me advised of what was needed to be done on my car and how long it would take until the car was ready. He was very professional and knowledgeable about what my car needed. He made it a point to explain everything completely made me feel he was concerned with me and my car
9/22/2023
Victor M. VERIFIED CUSTOMER
Excellent service overall very happy with the experience.