He did a great job and he informed me of everything that was going on with my car.
7/10/2020
Kent M. VERIFIED CUSTOMER
I know this covid19 stuff really effected you service time . I know those who work work the extra and I appreciate that..
7/10/2020
Anita G. VERIFIED CUSTOMER
Good evening Nissan survey
I was not happy with service
As Herman Rivas stared on Dec 2019
Due to low mileage of my 2017 Sentra
Do not bring into Nissan Service department till I reach
Close to 19,000 miles. However a representative
Name Kim from Nissan Fontana stated I must bring in
At 6 months due to warrenty. I made appt with Kim
For 8:15am 7/9 I arrived at 8:05 am my car was not
Put in Bay Area till 9am. And I waited till 10:30 am to get out of service
Department. I only wanted oil change and tire rotation
And Herman Rivas said you need an additional 154 dollar
Service fuel injection to be done on car. My problem
With this was I had the 15,000 mile check up
Done 12/19 and Heeman Rivas neglected to inform
Me if this service that was needed then.
So I was not HAPPY today of cost to have my
Car serviced. Thank you Anita Hol
7/10/2020
Gerson C. VERIFIED CUSTOMER
This was the worse experience I’ve ever had at a dealership. I made an appointment at 9:30am for JUST and oil change & did not leave until 2pm. Nobody communicated me about the progress of the car, & I was told it would only take about 2 hours according to the rep that checked me in. I had to miss work because I did not expect them to take 5 hours of my time.
7/10/2020
Esther B. VERIFIED CUSTOMER
Wait time too long for an oil change 4hours with car wash but service was good
7/10/2020
Esther L. VERIFIED CUSTOMER
Gracias a ustedes por su gran sevicio y su gran personal especialmente la señorita Lily y e joven Juan gracias por su especial atencion y servicio nissan Fontana gracias.att. Esther L
7/9/2020
Pricilla P. VERIFIED CUSTOMER
Thank you Herman and Nikki, you both have giving outstanding service. I have come to Nissan at least 4 times in the past two months and because of the service I received I will continue to come back and send others. Thank you again for your outstanding service.
7/9/2020
Lance G. VERIFIED CUSTOMER
Always awesome.
7/9/2020
Filiberto C. VERIFIED CUSTOMER
I liked that he address and provided an answer to all my questions.
7/9/2020
Iyeida B. VERIFIED CUSTOMER
Herman was such a great help. I had a great experience and will continue to go back to Fontana Nissan.
7/9/2020
Renato R. VERIFIED CUSTOMER
Very satisfied with the service I received.
7/8/2020
Brendan S. VERIFIED CUSTOMER
Juan was very helpful and friendly and put in the extra effort to determine our extended warranty.
7/8/2020
Aileen Z. VERIFIED CUSTOMER
fast and efficient
7/8/2020
MARGARET S. VERIFIED CUSTOMER
Herman is a True pleasure to work with !!
7/8/2020
MARGARET S. VERIFIED CUSTOMER
Herman always displays professionalism he’s very courteous and knowledgeable
7/8/2020
Margaret S. VERIFIED CUSTOMER
It is a true pleasure to work with Herman he is very knowledgeable and trustworthy !!
7/8/2020
Christopher H. VERIFIED CUSTOMER
I just don’t understand however, why I’m currently unable to start my vehicle due to what seems to be a battery issue despite having the battery service
7/7/2020
Tony P. VERIFIED CUSTOMER
Great service.
7/7/2020
Richard S. VERIFIED CUSTOMER
Well not a good day at the shop.
I registered for an appointment on the Fontana Nissan website for an appointment to include oil change, mileage servicing, recall repair, and a detail wash. On day of appointment, 9:15am, 7/6/20, My service attendees informed might not have the recall part, the detail wash might take all day if possible after service. Well at almost 1pm informed service attendee left due to family emergency, part not available, wash would be held overnight. Only received oil change and out at 2:30pm.
7/7/2020
MELINDA G. VERIFIED CUSTOMER
Juan was very helpful and knowledgeable.
He made time to answer all my questions even when the place was super busy. Thank you, Very good experience.